Senior UX Researcher, Sinch

• We are looking for a Senior UX Researcher who is passionate about championing user insights and driving a customer-centric culture across a large organization
• We're looking for self-starters with a growth mindset, as we'll likely encounter challenges along the way
• Proven experience conducting UX research, with a strong track record of influencing product and business strategy
• Deep expertise in qualitative and quantitative research methods, including usability testing, in-depth interviews, surveys, and behavioral data analysis
• Outstanding storytelling and communication skills, with experience addressing senior leaders and cross-functional teams
• Ability to turn research findings into actionable insights, ensuring teams can easily apply takeaways to product decisions
• Strong understanding of product development, design thinking, and user-centered methodologies

Desirable

• In this role, you will lead high-impact research, evangelize findings across teams, and champion research insights with aims of influencing product strategy, design, and business decisions
• This role is for the first UX Researcher within Sinch's new US-based Voice of the Customer team
• In this early phase, everyone on the team will wear many hats as we establish the organization and begin to deliver value
• You will report to the Voice of the Customer director, within the Product Design organization
• Champion the value of UX research across the company by delivering compelling narratives, reports, and presentations that resonate with executives, product leaders, and cross-functional teams
• Communicate research findings in engaging, actionable ways through workshops, storytelling, interactive share-outs, and executive briefings
• Collaborate with product colleagues to craft strategic roadmaps based on deep user insights and emerging behavioral trends
• Build and lead strategic UX research endeavors to discover user needs, struggles, and opportunities, applying qualitative and quantitative methods (including user interviews, diary studies, surveys, behavioral analytics)
• Synthesize and frame research insights to help teams develop a clear, shared understanding of the user experience
• Translate sophisticated findings into actionable recommendations that guide product strategy and drive customer impact
• Facilitate cross-team workshops and working sessions to ensure research findings translate into tangible product improvements
• Provide mentorship and training to help product managers and designers develop user-centered approaches and research proficiency
• Influence senior leadership by delivering data-driven insights in a way that is both compelling and persuasive

• At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory.
• We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams
• This role will be accepting applications until 3/11/25 at a minimum