Senior Conversation Designer, Lloyds
12-Month Fixed Term Contract
£90.4-106.4k
+ Annual performance-related bonus + Share schemes including free shares
2-3 days a week in office
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
£90.4-106.4k
+ Annual performance-related bonus + Share schemes including free shares
2-3 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- You should have strong experience in human-centred design and conversational AI, driving an experience-led approach to improving our customer interactions
- You’ll be comfortable with all aspects of design, including needs definition, journey mapping, storytelling, facilitating workshops, and using evidence to influence decisions
- A highly motivated, proactive, and driven approach to achieving goals, with the ability to foster innovation and continuous improvement
- Strong relationship-building skills, using empathy to bring people together and credibility when engaging with senior audiences
- Confidence to provide constructive challenge where appropriate
- A calm and resilient approach under pressure, with the ability to identify and respond to new or emerging risks and priorities
- Strong experience designing conversational interfaces, with confidence in exploring generative AI and agentic design
- Curiosity to keep learning and sharing with the broader conversational AI community, bringing back new ideas to upskill the team
- An innovative approach to problem-solving, encouraging others to contribute
- Exceptional communication skills, able to explain ideas and issues to both technical and non-technical audiences
- Experience in research methods to inform design choices
- Strong experience in design thinking and facilitation
What the job involves
- DURATION: 12-Month Fixed-Term Contract
- We’re looking for someone to lead the creation of seamless conversational experiences for our customers, build advocacy, and advance Conversation Design across the Group
- You’ll join the design leadership team in our Conversational Banking lab and lead a diverse team of designers
- You’ll enjoy your craft and developing others, whether that’s advocating for Conversation Design with product teams, defining new ways of working, or helping to evolve the discipline
- Work confidently as part of agile teams to uncover priorities, visualise outcomes, and define scope
- Lead a design squad and manage relationships with leadership teams and product owners
- Provide thought leadership in Conversation Design
- Facilitate workshops and discussions, ensuring business context, needs, and risks are understood and decisions are well informed
- Communicate with colleagues to manage expectations and incorporate multiple perspectives
- Guide others to make sound design decisions, prioritise the user perspective, and challenge constraints
- Take ownership of your own and others’ development through coaching and mentoring
- Collaborate closely with designers, product owners, and engineers
- Be an active member of the design community, sharing knowledge and embedding design principles across products and services
Application process
- End Date: Friday 09 January 2026
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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