IT / OT Infrastructure Manager, Re:Build Manufacturing

• Bachelor’s degree in Information Technology or a related field, or equivalent practical experience
• 7+ years of experience designing, building, supporting, and troubleshooting enterprise infrastructure
• 5+ years of experience leading and managing infrastructure teams
• Current IT industry certifications are a plus
• Servers & Virtualization: Server hardware, Microsoft Server, VMware, Hyper-V
• Cloud Platforms: Microsoft Azure, AWS, Google Cloud
• Core Services: Active Directory, DNS, DHCP, file/print, certificates, identity services
• Storage, Backup & Recovery
• Complex Environments: Multi-tenant, multi-cloud, multi-domain, multi-forest
• Endpoint & Device Management: PCs, Macs, peripherals, printers, Intune
• Microsoft 365 & End-User Technologies: Exchange, SharePoint, Teams, OneDrive, Office, Copilot, Windows OS, Defender, MFA, Authenticator
• Networking: Firewalls, switches, routers, access points, cabling; Fortinet platforms
• Data Center Operations: Racks, cabling, power, cooling, fire suppression
• Monitoring & Alerting: Including preference for automated remediation
• Patch & Asset Lifecycle Management
• Cybersecurity practices and compliance frameworks (CMMC, GCC High, AWS GovCloud, FedRAMP)
• Familiarity with CAD systems
• ITIL processes and service management concepts
• Experience employing AI tools to streamline and improve IT operations
• Strong documentation skills (architecture, policies, runbooks, procedures)
• Demonstrable ability to develop teams, hold accountability, and create an outcome-driven culture
• Proven ability to learn new technologies quickly and apply them effectively

Desirable

• The IT Infrastructure Manager is responsible for leading the infrastructure team, overseeing day-to-day operations, and owning infrastructure design and architecture across Re:Build
• This role ensures systems are secure, available, scalable, and performant, while continuously improving the way infrastructure services are delivered
• You’ll partner closely with business leaders, IT peers, and vendors to solve today’s infrastructure challenges and design solutions that support future growth
• Lead, coach, and develop the Infrastructure team, fostering a positive, accountable, and service-oriented culture
• Manage staffing, scheduling, priorities, performance reviews, and professional development plans
• Ensure teams operate cohesively with minimal friction; mentor and support others across IT as needed
• Oversee all infrastructure operations, processes, and service delivery
• Ensure service levels meet or exceed agreed targets; manage escalations and breached SLAs
• Own and lead critical incident management processes and post-incident improvements
• Support the team with incident resolution, service requests, and project execution when needed
• Design, review, and approve infrastructure architectures using a collaborative, business-aligned approach
• Lead design, build, test, and support activities for infrastructure solutions across the enterprise
• Ensure infrastructure standards, patterns, and documentation are current and effective
• Define, validate, and communicate important infrastructure metrics and performance indicators
• Drive continuous improvement across people, processes, and systems using data-driven methods
• Maintain SOPs, work instructions, and knowledge base content; communicate changes effectively
• Contribute to IT planning, budgeting, forecasting, and vendor management
• Ensure infrastructure aligns with security, compliance, and regulatory requirements
• Monitor end-user satisfaction and feedback, translating insights into actionable improvements