Scale Customer Success Manager, LandTech
Equity options available
PropTech platform
Posted today
PropTech platform
21-100 employees
Posted today
Equity options available
21-100 employees
Company mission
To create an open land market to unlock its potential for everyone.
Role
Who you are
- Gainsight or other Customer Success software
- GoogleSuite
- 2 + years in a similar CSM or Account Management role
- Experience working with high numbers of customers (150+) at one time
What the job involves
- This role is part of Customer Growth, which is responsible for truly understanding our customers and what they need
- We give our customers the training, education and ongoing support to help them day to day and exceed their expectations, without fail
- This leads to growth in accounts, high retention rates...and the overall success of the business
- As a company we want our customers to achieve maximum value when they purchase our software, so that we partner with them for the long term
- Our customers' success is our success
- This role reports to the Customer Success Lead, working directly with customers to solve problems, share expert guidance and demonstrate how our software can help them achieve their business goals (which are different for every client and ever-changing)
- This role is responsible for making sure our customers are happy, want to stay with us, and even grow their accounts
- Ultimately we want our customers to be using our software to its full potential and achieving their business goals....you’re the person who helps them do that
- Owning one-to-many customer engagement strategies for your large portfolio of long-tail customers
- Conducting and monitoring customer onboarding, ensuring key adoption metrics have been achieved and that customers are proficient in using LandTech tools, quickly. By doing this you will show the immediate value of our product, and our customers will begin to see a return on their investment
- Leveraging tools and technology, as well as human touch when required, to drive engagement and adoption throughout the customer journey, assisting with any support queries or questions that are received along the way
- Creating standardised, personalised communications for customers based on time-based, action-based, or value-driven triggers, to drive adoption and reduce churn
- Identifying expansion opportunities within your customer portfolio and managing these through from inception, to close
- Developing creative content and initiatives to engage with customers at scale, ensuring that they have access to the knowledge and resources they need to be successful
- Gathering regular customer feedback and sentiment, you will share insights with other internal departments, helping to shape and change how we develop our product for our customers
- Delivering strategic, goals focussed review sessions both async and in person as required to ensure that users are seeing success from our product suite and advising on ways to increase utilisation and unlock further value
- Monitoring customer usage and leveraging data to identify both risk and opportunity, in turn, informing your approach to customer engagement
Application process
- The closing date for applications is 6 pm on Friday 14th March 2025
Salary benchmarks
Our take
LandTech is the UK's fastest-growing PropTech company. The company's landmark product is LandInsight, which uses Big Data to radically improve how property developers find and assess off-market sites. Another of its products includes LandEnhance, which provides town planners with simple and secure access to planning and policy information.
The real estate industry has always been resistant to change, but LandTech is betting that growing pressures on councils to build more homes means that its smart tools that increase decision-makers agility will be in high demand.
Over 1.500+ companies have streamlined their processes with the help of LandTech, including the UK's top 10 house builders and more than 2,000 property industry clients. The company's substantial £42 million Series A funding was boosted by an additional £10 million in early 2023 to fuel international expansion and product development.
Steph
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"When I joined Landtech, I still had a few skills that needed to be developed and with the help of managers, I was able to identify learning paths..."
Funding (last 2 of 4 rounds)
Feb 2023
$11.7m
LATE VC
Oct 2021
$51.6m
SERIES A
Total funding: $63.9m
Company benefits
- Equity Options
- Remote-first Working
- Flexible Working Hours
- 27 days Paid Holiday (plus Bank Holidays)
- Flexible Bank Holidays
- Unlimited Unpaid Leave
- Enhanced Parental Leave
- Fertility and Family Forming Leave
- Volunteer Charity Day
- £500 Personal Growth Fund
- £200 Remote Working Fund
- Private Health, Optical and Dental Care
- Life Insurance of 4 x Annual Salary
- Reward and Recognition Programme
- Employee Referral Scheme
- Increased Pension contributions after 2 years service
Company values
- We build with Accountability
- We build with Cohesion
- We build with Courage
Company HQ
Westminster, London, UK
Articles
Leadership
Andrew Moist
(Co-Founder & CEO)Initially served as the company's CTO until 2020. Founder of Eight Ahead.
Diversity, Equity & Inclusion at LandTech
- Shaped by our Values of 'We Build with Accountability, Cohesion and Courage’, we expect all members to uphold integrity-centric, result-focused, and harmonious conduct in how they think, operate and behave. This is irrespective of their walk of life or personal characteristics or preferences. We take a firm stance that all decisions relating to employment decisions, performance and recognition are not qualified or impacted by any demographic agendas, and unequivocally on the meritocracy of cognitive competency and character of the individual.
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