Commercial Operations Analyst, Trainline
£32-45k
2+ days a week in office
Europe's leading rail ticketing platform
Open for applications
Europe's leading rail ticketing platform
1001+ employees
Open for applications
£32-45k
2+ days a week in office
1001+ employees
Company mission
Trainline is proud to be Europe's leading rail and coach platform - a tech company with a mission to make train travel as smooth as possible to allow travellers to make greener travel choices.
Role
Who you are
- Basic understanding of commercial, analytical, or business operations concepts
- Ability to work with data to produce clear insights; confidence using Excel, SQL server or similar analytical tools
- Ability to work with modular reporting tools such as Tableau, Power BI
- Basic level of understanding of databases and querying languages. (programming experience is a plus)
- Familiarity with CRM systems (Salesforce experience is a plus but not required)
- Strong analytical skills, with experience producing reports, dashboards, or performance insights
- Awareness of sales processes, pipeline management, or revenue analysis is advantageous
- Experience in business travel, rail distribution, or a similar industry is beneficial but not mandatory
- Strong written and verbal communication skills, with the ability to present insights clearly
- Degree in Business, Economics, Data science, Engineering, or another numerate or commercial discipline, or ability to demonstrate equivalent analytical capability
- Between 1 and 3 years of experience in analytical roles
What the job involves
- The Commercial Operations Analyst will play a key role within the Trainline Partner Solutions (TPS) team, primarily supporting the B2B Distribution business
- This role is responsible for maintaining and improving the team’s Salesforce environment, ensuring data accuracy and driving better pipeline discipline across the commercial function
- As an analyst you will manage and enhance standard reporting, providing regular insights into commercial performance, identifying trends, risks, and opportunities
- You will also support the setting of performance targets, contribute to sales incentive tracking, and assist in preparing materials and presentations for business reviews and senior leadership updates
- Maintain and enhance reporting tools and dashboards, delivering key recurring reports such as sales performance, forecasts, pipeline reviews, among others
- Generate actionable insights and recommendations to improve commercial performance, highlighting risks, opportunities, and trends for leadership and the sales team. communicate recommendations and escalate when needed
- Conduct regular account and revenue assurance checks to ensure alignment between commercial agreements and billing data
- Continuously monitors, improves and owns pipeline data quality, identifying gaps and driving corrective actions with the sales teams
- Transform pipeline information into actionable, forward-looking insights, inform planning and performance management, and share with stakeholders across the organisation
- Manage and optimize Salesforce usage, ensuring data accuracy and driving process improvements that enhance business insight
- Support the commercial team with account planning and revenue growth initiatives
- Assist in defining performance targets and administering the Sales Incentive Scheme
- Prepare presentation materials and reports for senior management and business reviews
- Contribute to the development and tracking of sales KPIs and performance goals
Salary benchmarks
Our take
Trainline make it super easy to book transport tickets. Its app is intuitive and well designed and its even pioneering paperless travel, allowing users to store their tickets in the app.
It's hyper-focused on customer experience and has a product culture of fast iteration to deliver great outcomes for customers. Its customers make 170,000 journeys a day and it sells 200 tickets a minute.
Its continuing to innovate to stay ahead, using machine learning to predict price movements and integrating with Siri and Google Assistant so people can buy tickets simply by speaking to their phone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"The complex nature of the market as we work with different suppliers is an amazing opportunity to create fluid solutions. A very well segmented..."
Company benefits
- Flexible working (40% min office attendance)
- Cycle to work scheme
- Discounted gym memberships through Wellhub
- Private Health and Dental Insurance
- Enhanced Pension (matched contributions)
- Income Protection
- Share Incentive Plan (buy one get one free)
- Learning budget
- Primary & Secondary Caregiver Leave
- Shared Parental Leave
- Enhanced sick pay
- Free Perkbox subscription
- Electric Vehicle Salary Sacrifice Scheme
- YellowNest - Subsidised Childcare Fees
- Work from Abroad
Company values
- Own It - We care about every customer, partner and journey
- Do Good - We make a positive impact
- Travel Together - We're one team
- Think Big - We are building the future of rail
Company HQ
Farringdon, London, UK
Articles
Leadership
Jody Ford
(CEO)Joined Trainline in 2020 as COO before becoming the CEO in 2021. Previously the Group CEO at Moonpig and Photobox and also spent over 10 years at eBay in various VP roles.
Lisa Hillier
(Chief People Officer)Previously the CPO at Gousto, The Restaurant Group, and Just Eat. They also spent over 6 years at Betfair as the Head of HR and Chief Human Resource Officer.
Mike Hyde
(Chief Technology Officer)Previously a Director of Data Science at Facebook and as a Director of Business Insights at Skype and Microsoft.
Sakshi Anand
(Chief Growth Officer)Joined Trainline in 2023 as the VP of Growth and President of UK before becoming the CGO in 2025. They are also the Founder of NeuStar Consulting.
People progressing
Gary joined in 2022 from Comparethemarket as Director of Engineering and was recently promoted to VP Engineering, reporting directly to CTO.
Joe joined in 2022 from Meta as Director of Data Science and was recently promoted to VP Data, reporting directly to CTO.
Ali joined in 2023 from Meta and was recently promoted to VP Product, reporting directly to CPO.
Diversity, Equity & Inclusion at Trainline
- 💚 Diversity drives us forward We know that having a diverse team is crucial to Trainline’s ongoing success. A team that is diverse in all forms – gender, ethnicity, sexuality, disability, nationality and diversity of thought are key to Trainline being an inclusive environment where every Trainliner can be their true self. We're committed to creating workplaces where everyone belongs, is celebrated and their differences are valued, creating an awesome employee and customer experience. 💚 Meet our Networks Our diversity networks are inclusive communities developed and led by Trainliners, with sponsorship and support from senior leaders. They're all about empowering and supporting underrepresented groups, by providing a safe space to talk, a place to come up with new ideas and a channel for voices to be heard. 🚀 Women in Leadership 💜 Gender Equality Network 🏳️🌈 Rainbow Train (LGBTQIA+) 🌻 Sunflower (accessibility) 🌍 Ethnic Diversity Network 🐣 Parent & Carers
Share this job
View 32 more jobs at Trainline