Manager of Launch, Miter
$155-175k
+ Offers Equity
More information about location
3 days a week in office
Payroll, HR, and expense management software for construction
Job no longer available
Payroll, HR, and expense management software for construction
101-200 employees
Job no longer available
$155-175k
+ Offers Equity
More information about location
3 days a week in office
101-200 employees
Company mission
To make it easier and faster to build critical infrastructure.
Role
Who you are
- Success in this role requires the ability to navigate ambiguity, bring structure to unstructured situations, and scale effectively while holding a team to consistently high standards
- If you thrive in a fast-paced environment, love ownership, and enjoy turning ambiguity into structure, you’ll fit right in
- 2-5 years of previous experience as a front-line manager in a high-growth B2B SaaS environment
- Outstanding stakeholder management and communication abilities
- Exceptional patience and resilience supporting customers and teams in high-pressure environments
- Exceptional data analysis skills to track metrics and inform decisions
- Experience leading implementations with heavy-reliance on 3rd-party API integrations
What the job involves
- As a Manager of Launch at Miter, you will coach and develop a team of 6–8 Launch Managers responsible for onboarding customers onto Miter’s software, while also engaging directly with high-priority customers and driving improvement on key performance metrics
- You’ll collaborate cross-functionally with Sales, Product & Engineering, and Customer Support teams to ensure a seamless onboarding experience that sets customers up for long-term success
- Our Launch team is collaborative, detail-oriented, and energized by solving complex problems together
- Plus, you’ll be part of a team that genuinely enjoys working together and making a tangible impact for our customer
- Lead a team of Launch Managers in achieving core performance metrics, including productivity, project completion rates, and customer satisfaction scores
- Provide hands-on coaching and mentorship to develop and support Launch Managers in their roles
- Manage and resolve customer escalations to ensure satisfaction and maintain positive client relationships
- Continuously assess, streamline, and improve internal processes to enhance efficiency and simplicity
- Create, maintain, and refine documentation to enable team success and consistency across projects
Application process
- Recruiter Screen
- Hiring Manager Interview
- Team Round Interviews
- Take Home Assignment + Presentation
- Final Leadership Interview
Our take
Miter is addressing the productivity issue in the construction industry. With construction expenses on the rise and many building companies still using HR and financial software originally developed in the 90s, Miter leverages breakthroughs in fintech infrastructure to create new HR, compliance, and financial software for construction companies.
It's all-in-one offering provides construction companies with payroll, labor compliance, and spend management tools that will help to save time and therefore bid on more public sector projects. Ultimately, most contractors outsource this type of work, so Miter saves money on employment too.
Founded in 2021, Miter has developed a sturdy and flexible platform which has a lot of promise. And now with some impressive funding, the company is ready to scale further to meet the needs of international clients.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
May 2025
$23m
EARLY VC
May 2023
$15m
EARLY VC
Total funding: $38m
Company benefits
- Medical insurance: Comprehensive plans with 100% coverage for Mitosaurs and 35% for dependents through Anthem, starting on the 1st of the month after your start date
- Dental & vision insurance: 80% dental and 100% vision coverage for Mitosaurs, with plans starting immediately on your first day
- Stock options: Be part of our success with equity in the company, featuring a 5-year vesting schedule and monthly vesting after your first year
- 401(k) retirement plan: 1% matched contributions to help you plan for your future
- Flexible spending accounts: Contribute to FSAs for medical and dependent care needs
- Unlimited PTO: Take the time you need to recharge and be your best self
- Parental leave: Sixteen-week paid leave for all parents, including adoptive and foster parents
Company values
- Win as a team: We’re determined and competitive, but we enjoy winning as a team far more than we enjoy winning as individuals. We invest in each other and love seeing each other succeed
- More wood, fewer arrows: We prioritize ruthlessly and throw our weight into only the projects that matter. We finish what we start
- Give a damn: We’re determined to leave our mark and hold ourselves and each other to high standards. We’re craftspeople at heart, and we enjoy the rigor and discipline required to perform at a high level
- Start with the customer: We are voracious students of our customers’ problems. We celebrate only when our customers celebrate
- Build the blueprint: We simplify complex problems in writing to create clarity. Clarity aligns our teams, sharpens our decision-making, and accelerates execution
- Win the next point: We learn from our wins and losses and put them behind us. We are relentless, playing each point with passion, poise, and confidence
Company HQ
475 Sansome St. San Francisco, CA
Leadership
Tobin Paxton
(Co-Founder & COO)Previously worked in Sales at Catalant Technologies. They also worked as an Associate Consultant at Parthenon-EY and as a Venture Fellow at Rock Health.
Connor Watumull
(Co-Founder & CEO)Previously Vice President at Bessemer Venture Partners, Senior Product Manager at Tile and Senior Associate Consultant at Bain & Company.
Mike Young
(COO)Previous Head of Business Operations at Retool and a consultant at Bain & Company for 3 years.
People progressing
John joined Miter as our founding Account Executive and has been pivotal in building our customer base from scratch. He was recently promoted to Sales Manager.
Myron joined Miter as a Customer Support Specialist and within 6 months was promoted to a Technical Support Engineer.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 10 more jobs at Miter