Customer Success Manager, Klue

£62-72k

OTE

+ Offers Equity + £8.1K Commission + Variable compensation plan + Employee Stock Option Plan

Hubspot

GSuite

Slack

Zoom

Junior and Mid level

London

2-5 days a week in office

Competitive enablement software

Job no longer available

Competitive enablement software

101-200 employees

B2BEnterpriseAnalyticsMarket researchBusiness IntelligenceSaaS

Job no longer available

£62-72k

OTE

+ Offers Equity + £8.1K Commission + Variable compensation plan + Employee Stock Option Plan

Hubspot

GSuite

Slack

Zoom

Junior and Mid level

London

2-5 days a week in office

101-200 employees

B2BEnterpriseAnalyticsMarket researchBusiness IntelligenceSaaS

Company mission

To enable revenue teams with the insights they need to win, when they need it, and wherever they live.

Job

Company

Role

Who you are

Experience in customer success at a fast-paced company
Experience with change management and cross-functional communications driving software use adoption and user activations
Ability to build strong internal and external relationships, rapport and establish trust through a consultative approach
Experience with CRM, Content Management, and Collaboration tool integrations in a B2B Tech environment
Someone who is actively experimenting with and utilizing AI tools

What the job involves

We’re growing and currently looking to add a Customer Success Manager to our small but mighty UK team
Be your customer’s biggest advocate and primary point of contact for an owned portfolio of accounts in our emerging and mid-market segment
Own the execution of each customer’s Success Plan and Engagement Model to ensure value delivery and creation at every stage of the customer lifecycle starting with onboarding
Assess, monitor and optimize the breadth and depth of adoption for each customer persona and use case to unlock and maximize value across your owned portfolio
Lead strategic business reviews and centre of excellence meetings that are relevant and impactful to your customers’ business goals and objectives
Take the lead in customer renewal management and unlock more value for each customer through expansion planning and account growth
Maintain an in-depth knowledge of your customers’ technology, products and services
Partner with other Klue personnel and partners including executive leadership, sales, support, product development and marketing to meet Klue’s performance objectives and customer outcome expectations
What you'll be measured on:
Platform adoption and customer business outcome realization
Customer satisfaction and advocacy
Revenue retention and expansion

Salary benchmarks

Our take

The integration of market data into the many functions of enterprise has been a consistent trend in SaaS markets for a number of years. Klue is taking a similar approach for teams looking to understand competitive landscapes.

The startup is uniquely attempting to create a new category of ‘competitive enablement software’. Whereas other software companies sought to fix a company’s business intelligence needs or content placement strategies, Klue brings all of these services together under the lens of competitive positioning.

Building on this vision, Klue is now doubling down on an AI-first approach to make competitive enablement more automated and scalable. Recent acquisitions such as Ignition and Goldpan are strengthening Klue's agentic AI capabilities, allowing the platform to surface competitive insights, buyer feedback, and win-loss analysis with far less manual input.

While Klue has historically leaned toward enterprise customer supported by specialists, it's shift toward AI-driven delivery signals an effort to reduce complexity, improve efficiency, and extend the value of competitive enablement to a broader range of companies.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

9% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 6 rounds)

Mar 2023

$2m

GRANT

Dec 2021

$62m

SERIES B

Total funding: $89.2m

Company HQ

Downtown Vancouver, Vancouver, BC

Leadership

Jason Smith

(Co-Founder & CEO)

Key roles include President at Vision Critical, a global market research software leader, and co-founder of Columbus Group, a digital agency pioneer acquired by TELUS. Advisor and consultant to early-stage companies. Stint as a VP at Electronic Arts.

Sarathay Naicker

(Co-Founder & CTO)

Prior to Klue, Sarathay rose to become the Chief Technologist at major cloud company, Sophos. Prior to that Sarathay was a senior developer at ActiveState until 2003.

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