Customer Success Manager, Klue

£62-72k

OTE

+ Offers Equity + £8.1K Commission + Variable compensation plan + Employee Stock Option Plan

Hubspot

GSuite

Slack

Zoom

Junior and Mid level

London

2-5 days a week in office

Competitive enablement software

Be an early applicant

Competitive enablement software

201-500 employees

B2BEnterpriseAnalyticsMarket researchBusiness IntelligenceSaaS

Be an early applicant

£62-72k

OTE

+ Offers Equity + £8.1K Commission + Variable compensation plan + Employee Stock Option Plan

Hubspot

GSuite

Slack

Zoom

Junior and Mid level

London

2-5 days a week in office

201-500 employees

B2BEnterpriseAnalyticsMarket researchBusiness IntelligenceSaaS

Company mission

Klue's mission is to enable revenue teams with the insights they need to win, when they need it, and wherever they live.

Job

Company

Role

Who you are

Experience in customer success at a fast-paced company
Experience with change management and cross-functional communications driving software use adoption and user activations
Ability to build strong internal and external relationships, rapport and establish trust through a consultative approach
Experience with CRM, Content Management, and Collaboration tool integrations in a B2B Tech environment
Someone who is actively experimenting with and utilizing AI tools

What the job involves

We’re growing and currently looking to add a Customer Success Manager to our small but mighty UK team
Be your customer’s biggest advocate and primary point of contact for an owned portfolio of accounts in our emerging and mid-market segment
Own the execution of each customer’s Success Plan and Engagement Model to ensure value delivery and creation at every stage of the customer lifecycle starting with onboarding
Assess, monitor and optimize the breadth and depth of adoption for each customer persona and use case to unlock and maximize value across your owned portfolio
Lead strategic business reviews and centre of excellence meetings that are relevant and impactful to your customers’ business goals and objectives
Take the lead in customer renewal management and unlock more value for each customer through expansion planning and account growth
Maintain an in-depth knowledge of your customers’ technology, products and services
Partner with other Klue personnel and partners including executive leadership, sales, support, product development and marketing to meet Klue’s performance objectives and customer outcome expectations
What you'll be measured on:
Platform adoption and customer business outcome realization
Customer satisfaction and advocacy
Revenue retention and expansion

Salary benchmarks

Our take

The integration of market data into the many functions of enterprise has been a consistent trend in SaaS markets for a number of years. Klue is taking a similar approach for teams looking to understand competitive landscapes.

The startup is uniquely attempting to create a new category of ‘competitive enablement software’. Whereas other software companies sought to fix a company’s business intelligence needs or content placement strategies, Klue brings all of these services together under the lens of competitive positioning.

Klue plans to find ways to reduce the burden of collecting intel and also automate insights. The company wants to introduce deeper integrations with enterprise tools like Slack, Salesforce, Gong, Highspot and Gainsights.

The biggest risk facing the company is that their product is currently more enterprise friendly, supported by customer specialists. For the software company to achieve true scale, they will want to democratise access to competitive enablement with a self-serve software available to small businesses.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

9% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 6 rounds)

Mar 2023

$2m

GRANT

Dec 2021

$62m

SERIES B

Total funding: $89.3m

Company benefits

We gather compensation benchmarking data across BC and Canada’s Tech Industry, and use that data to build a range for our current team and future talent based on skill, capabilities and potential
We currently have extended health benefits
Vacation. Unlimited Vacation. We want the team to prioritize wellness and avoid burnout. We want to also give individuals autonomy to choose how and when they take vacation. We understand and respect that everyone’s needs for time off are different, just like our team.
Work-life integration: Hybrid work model, flexible working schedules, and a global team

Company HQ

Downtown Vancouver, Vancouver, BC

Leadership

Jason Smith

(CEO)

Key roles include President at Vision Critical, a global market research software leader, and co-founder of Columbus Group, a digital agency pioneer acquired by TELUS. Advisor and consultant to early-stage companies. Stint as a VP at Electronic Arts.

Sarathay Naicker

(CTO)

Prior to Klue, Sarathay rose to become the Chief Technologist at major cloud company, Sophos. Prior to that Sarathay was a senior developer at ActiveState until 2003.

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