Technical Account Manager, RevenueCat
$137k
+ Equity
In-app subscription platform
Open for applications
In-app subscription platform
21-100 employees
Open for applications
$137k
+ Equity
21-100 employees
Company mission
Help developers make more money.
Role
Who you are
- You have 4-5 years experience in a technical customer-facing role (technical account management, support, solutions engineering, or another heavy customer-facing role) working in a technical manner
- You have built and shipped a mobile app that integrates RevenueCat
- You have an interest in "wearing many hats,” doing what it takes to help customers every day
- You have mobile app experience in one or more of the following: iOS (Swift / Objective-C), Android (Java / Kotlin), Dart, React Native
- You have great debugging skills: You will identify why apps aren’t working, often with limited information, be able to debug code and utilize things like stack traces to help identify issues
- You have an understanding of the mobile development and release process
- You have excellent verbal, written, and interpersonal communication skills
- You empathize with customers and their development/learning process: we usually hear from customers at their lowest and need to be understanding
What the job involves
- We're looking to hire a Technical Account Manager to support our largest customers with their technical needs. You’ll be the primary technical contact for the largest and most strategic customers, helping them solve complex issues while building long-lasting relationships
- As the technical consultant for our enterprise customers, you’ll use your expert knowledge to ensure the customer’s needs are continually met. You’ll play a critical role in creating lasting relationships with customers as they continue to grow in the post-sales lifecycle
- In the first month, you'll:
- Get to know our Enterprise customers and their specific implementation details
- Learn the common frustrations our enterprise customers have, and start becoming an expert on all things RevenueCat
- Spend time shadowing customer conversations (technical diligence, onboarding, account reviews, support, technical office hours, etc.)
- Work with other Technical Account Managers to untangle complex customer issues
- Within the first 3 months, you'll:
- Find common pain points for our enterprise customers and make suggestions to the product team to help reduce customer friction
- Jump on calls with Customer Success Managers to serve as the technical expert on the call
- Work directly with your accounts to assist with any technical needs in the post-sales lifecycle
- Within the first 6 months, you'll:
- Work closely with customers to fulfill one-off requests that go beyond the regular support process to support customers’ specific use-cases
- Lead solo office hours for your enterprise customers
- Make significant contributions to the technical account management process that help you and your teammates be more efficient
- Within the first 12 months, you'll:
- Develop a super-hero like intuition for the root causes of customer issues and become an expert troubleshooter
- Interview, hire, and mentor additional Technical Account Managers
- Discover new and unexpected ways to delight customers with our support experience
Our take
RevenueCat was founded by developers who understood the complexities of scaling a subscription app firsthand. The company’s software development kit (SDK) solution gives companies the tools they need to build a subscription business for Android and iOS.
Although similar subscription companies exist, RevenueCat’s main differentiator is that its application processing interface is easy to use for developers and accessibly priced - RevenueCat charges a small percentage of an app’s sales instead of a flat fee.
Top companies like VSCO, Notion, WidgetSmith, Buffer, and Fishbrain use RevenueCat to power their subscriptions at scale, and the company is now handling subscriptions for millions of mobile subscriptions across thousands of apps. It continues to expand operations and make new partnerships towards bettering its capabilities for the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2024
$12m
SERIES C
May 2021
$40m
SERIES B
Total funding: $68.5m
Company benefits
- Competitive equity in a fast-growing, Series C startup backed by top tier investors including Y Combinator
- 10 year window to exercise vested equity options
- Fully remote work environment that promotes autonomy and flexibility
- Suggested 4 to 5 weeks time off to recharge and focus on mental, physical, and emotional health
- $2,000 USD to build your personal workspace
- $1,000 USD annual stipend for your continuous learning and growth
Company values
- Customer Obsession
- Always Be Shipping
- Own It
- Balance
Articles
Leadership
Jacob Eiting
(Co-Founder & CEO)Background as CTO at Elevate Labs and Software Engineer at Mino Games & Apple.
Miguel Carranza
(Co-Founder & CTO)Previously the Director of Engineering at Elevate Labs and a Software Engineer at MindSnacks.
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