Sales Engineer, Intercom
LATAM
+ Equity
More information about location
2+ days a week in office
The modern customer communications platform
Open for applications
The modern customer communications platform
1001+ employees
Open for applications
+ Equity
More information about location
2+ days a week in office
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- Fluent in Portuguese and English
- 5+ years in the Computer Industry and 3+ years of Sales Engineering or Solution Consulting experience in a SaaS organization, delivering demonstrations on a regular basis in a sales environment
- Aptitude to think strategically to overcome technical and security roadblocks
- Ability to stay focused under pressure and thrive while working with prospects to solve their most challenging issues
- Experience coding/scripting/working in multiple programming languages, as well as data integration, especially RESTful APIs
- Knack and comfort of working collaboratively with global teams
- A track record for creating innovative ideas to increase customer retention and product adoption
Desirable
- Experience with Intercom is a plus
- Ability to speak Spanish would be an advantage
What the job involves
- As a Sales Engineer, you’ll be leading the functional and technical discussion with our key prospects to make sure there’s nothing stopping them from getting the most out of Intercom
- You’ll be an integral part of the Sales team, working mostly in a Pre-Sales situation to ensure a technical fit, while creating innovative, configured solutions for our customers
- You’ll be collaborating with customers, Intercom services and partners to drive onboarding, increase user adoption, improve retention and overall success while helping to collect customer references, case studies, and product feedback
- For this role, you will be working on opportunities in the LATAM region, mostly Brazil, so the ability to speak Portuguese and English at a business level is a necessity
- Jointly work with sales reps (both Account Executives and Relationship Managers) to demonstrate value and drive deals functionally and technically
- Help lead the discovery process, work to uncover a prospect’s business objectives and current challenges
- Deliver configured presentations and demos with a focus on the business requirements
- Work in tandem with the broad Sales team to guide and complete Trials and Proof of Concepts
- Coach customers on Intercom usage and best practices to help make them product experts
- Work with customers to understand and validate technical requirements (Security evaluation, SSI, SAML, Integrations, API usage)
- Lead teams internally on projects and training
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company values
- We're optimistic & positive
- We obsess about our customers' success
- We're confident, yet humble
- We think big and start small
- We go further together
- Make every day count
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
People progressing
Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions
Salary benchmarks
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