Technical Account Manager, NYMBUS
$115-130k
+ Annual Cash Bonus + Equity Options
More information about location
Digital banking technology solutions
Open for applications
Digital banking technology solutions
201-500 employees
Open for applications
$115-130k
+ Annual Cash Bonus + Equity Options
More information about location
201-500 employees
Company mission
To provide the access, experience, and value needed to enable great financial services for all.
Role
Who you are
- 5+ years of experience in a Technical Account Manager, Technical Support Engineer, or Solutions Consultant role, ideally within fintech or SaaS
- Strong technical acumen with experience in API integrations, system configurations, and troubleshooting
- Ability to diagnose and resolve complex technical issues
- Exceptional client relationship management skills with a proactive and consultative approach
- Experience in core banking, digital banking, or fintech solutions is highly preferred
- Strong collaboration skills, working across support, engineering, product, and sales teams
- Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders
- Ability to thrive in a fast-paced, high-growth environment
What the job involves
- We are seeking a Technical Account Manager (TAM) to support our high-touch, enterprise-level clients
- In this role, you will be the primary technical point of contact, ensuring our most strategic customers receive outstanding support, technical guidance, and best-in-class service
- You will collaborate closely with internal teams, including Product, Engineering, and Client Success, to help clients maximize the value of our platform
- Serve as the dedicated technical advisor for assigned enterprise and high-value clients
- Develop a deep understanding of clients’ business objectives, system configuration, and integration needs
- Conduct regular technical business reviews to optimize usage, assess client health, and identify areas for improvement
- Provide strategic guidance on product implementation, best practices, and support
- Assist clients in diagnosing and resolving complex technical issues
- Work closely with Product Support, Engineering, and Development teams to resolve escalations efficiently
- Guide clients through API integrations, data migrations, and system configurations
- Monitor system performance and proactively address potential issues before they impact operations
- Manage critical escalations to ensure timely resolution of high-impact technical problems
- Deliver tailored training sessions on product features, capabilities, and best practices
- Guide clients through new feature rollouts, ensuring proper adoption and utilization
- Provide clients with technical documentation, FAQs, and knowledge base articles to support self-service learning
- Act as the voice of the client, advocating for product improvements and influencing the roadmap
- Collaborate with Sales and Client Success teams to support renewals, expansions, and upsell opportunities
- Work alongside Product Managers to relay client feedback and drive feature enhancements
- Partner with Professional Services to ensure smooth onboarding and implementation projects
- Track key account health metrics, identifying risks and opportunities for intervention
- Develop and refine playbooks for handling common technical challenges and customer workflows
- Stay up to date with Fintech industry trends, regulatory requirements, and evolving best practices
Our take
Nymbus is a leading provider of banking technology solutions that enables banks and credit unions of any size to achieve digital innovation and growth. The company’s financial solutions ensure its clients can quickly launch full-service digital banks, and/or convert existing banks/credit unions to the Nymbus ecosystem, while safely deploying a range of risk-free solutions at scale.
By enabling its users to optimize their digital growth strategies, Nymbus has solidified its position as a highly attractive alternative to legacy business models as it opens the door to capturing a new niche of customer segments that would be otherwise unobtainable. Looking forward, the company's 2024 round of funding will be implemented to achieve sustainable growth. It's set to break into new markets and further expand its suite of banking tech applications and operational resources.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2023
$70m
SERIES D
Aug 2021
$3m
LATE VC
Total funding: $178m
Company benefits
- Employer Paid Medical and Dental Insurance
- Healthcare and Dependant Care Flexible Spending Accounts
- Nymbus Awards and Recognition
- Retirement Plan Services / 401(k)
- Parental and Disability Leaves
- Time Off and Company Holidays
- Flexibility of being Fully Remote
- Collaborative Environment
Company HQ
Downtown, Jacksonville, FL
Leadership
Jeffery Kendall
(Chairman & CEO, not founder)Current Member of the Forbes Finance Council and YPO. Former Executive VP of North American Sales at Temenos.
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