Salesforce Implementation Consultant, EverCommerce

• 2+ years customer service or account management experience
• Proficiency with Salesforce administration including creation of standard and custom objects and fields, email templates, workflows, etc.
• 6+ months in a Salesforce.com administrator (or similar) role
• Strong oral and written presentation skills
• Demonstrated time management skills
• Adaptability to work independently or in a team environment at various times
• Proven ability to learn technical concepts and translate them to the appropriate audience
• Self-directed, organized, and detail-oriented with an eye toward high quality, on time work
• Strong collaboration skills; ability to work with teams of people of varying skill level
• Willingness to travel (as safety permits)

Desirable

• As a Salesforce Implementation Consultant on our Solution Delivery Team, you will work with new and existing customers to best implement improveit 360 software solutions to drive their operational success
• You will use business analysis and communication skills to determine the detailed requirements of customers’ use cases and solution the best options for their consideration
• You will be an advocate, consultant and front-line implementor of solutions to enhance customer success over the long-term
• You may travel frequently and be responsible to build and maintain a high level of billable utilization as well as high levels of customer satisfaction and technical acumen
• Work autonomously to deliver consulting, onboarding support, training, and other consulting services
• Provide out-bound call support and on-site visits and guidance on industry best practices related to improveit 360 software
• Jointly plan, manage, and execute the configuration and delivery of improveit 360 software with customers that are aligned to requirements & objectives
• Team with Project & Relationship Managers to keep each other apprised of customer issues, requirements, proposed solutions & project status
• Adhere to defined practices to meet or exceed expectations with customers
• Review customer use of improveit 360 offering and make recommendations for improving business process opportunities
• Document complete understanding of customer’s product features, issues, forthcoming enhancements, and services
• Maintain in-depth understanding of improveit 360 products (including gaps), services, internal processes, and industry best practices
• Perform diagnostics and troubleshooting for improveit 360 software. Collaborate with customers and internal resources to address system issues
• Provide supplemental online or onsite training as needed
• Works collaboratively with others to identify, reduce or eliminate unnecessary risks for customers, partners, staff, or the organization