Digital Customer Success Manager, Brevo
$70-80k
Digital marketing platform
Be an early applicant
Digital marketing platform
501-1000 employees
Be an early applicant
$70-80k
501-1000 employees
Company mission
To empower businesses of every size to forge lasting customer relationships.
Role
Who you are
- You have a Customer-centric focus
- At least 2 years of relevant work experience in CSM
- A minimum of 2 years' experience in the Martech industry or relevant marketing experience
- Strong ability to understand, manage and drive customers' needs and marketing strategy
- Proven track record of sustained target achievement
- Excellent presentation and communication skills
- Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
- Proactive, autonomous, and efficient
- You are Data-driven and a Team Player
What the job involves
- The role of our Customer Success team is to make sure that our enterprise customers get the best out of their Brevo platform. They manage a large portfolio of customers from onboarding to renewal and work hand and in hand with them to ensure long-term satisfaction, retention, and growth
- Animate the Small and Midsize Business (SMB) client portfolio using a one to many mindset while continuing to personalize strategies
- Define automation and strategies according to several variables: Customer Journey phase, segments, contract phase, behaviour, satisfaction, etc
- Use various channels (Email, Webinars, Survey, Phone, Articles, User groups, etc.)
- Define and optimize client segmentation
- Animate with latest news (Product features, Demo, Use cases)
- Determine leading indicators and customer data reporting
- Monitor progress for KPI achievement, run analysis to seek improvements, iterate and finetune the strategy
- Communicate with other CSMs to ensure consistency in client communication, encourage best practices, and share knowledge within the Customer Success team
Our take
Brevo, formerly Sendinblue, is a digital platform that helps businesses grow and develop strong relationships with its customers. Specialising in email, SMS, Facebook, Chat, CRM, and more, it supports more than 300,000 active users across 160 countries, with offices in Seattle, Berlin, Bangalore, Sofia, Noida, and Toronto.
Unlike other marketing solutions that are more focused on enterprise level businesses, Brevo focuses on both B2B and B2C businesses and eCommerce sellers. It is committed to providing affordable and accessible marketing solutions to reach as many customers as possible. A recent acquisition of Yodel.io enabled the company to reduce digital marketing costs while creating additional features for customer success.
Brevo's position has strengthened in the growing market as more SMBs are going digital. The company is also targeting enterprise customers including Louis Vuitton, the candy giant Haribo, Fujitsu, Amnesty International and Greenpeace. Having recently reached centaur status, the company is still building new products and acquiring smaller companies, targeting $1B Annual Recurring Revenue by 2030.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
63% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$143.6m
SERIES B
Sep 2017
$31.6m
SERIES A
Total funding: $176.6m
Company benefits
- A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- Shared ownership plan
- Paid time off and paid holidays
- Budget to support your workspace at home
- Optional health insurance package
- Bi-annual global company offsite; inter-office trips
- A modern office in a central location with free snacks/drinks and fun activities!
- Team events and more!
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
Company values
- Empower the customer - We succeed when our customers succeed. This idea goes into everything we do: from developing the product to communicating with prospective and existing users
- Impact first - We’re always stronger together. We all bring value to Brevo, constantly collaborating to achieve our shared goals and help each other develop our own skills
- Humbly open - We are an open company with an emphasis on humility. Everyone is accessible and open to listening to, challenging, and being challenged by others in their work
- People company - People are our biggest strength. With more than 86 different nationalities, our diversity gives us a wide variety of perspectives to help us grow, learn, and improve together
- Build up together - We’re always stronger together. We all bring value to Brevo, constantly collaborating to achieve our shared goals and help each other develop our own skills
Company HQ
Madeleine, Paris, France
Articles
Leadership
Armand Thiberge
(CEO)Acts as an investor for My Job Glasses, Backacia and SABI AGRI. Previously founded Dual Technologies Services.
Jeremy Cahen
(CPO)Serves as a founder and advisor for Harvestr, and as a President for eGG-one school. Previously acted as Founding President for oonity.
Steffen Schebesta
(North America CEO)Acts as a founder and shareholder for Jurafuchs (Go Legal GmbH). Currently serves as a private investor for LIVEBUY and Vespucci Analytics, and as a shareholder and an advisory board member for RFQ2Go.
Salary benchmarks
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Diversity, Equity & Inclusion at Brevo
- With offices in eight countries and employees representing 86 nationalities, Sendinblue is a multicultural company and our diversity is one of our greatest strengths. It makes us clever problem solvers, collaborative team members, and open-minded thinkers.
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