Client Success Manager, BlueVoyant
More information about location
Cybersecurity services
Open for applications
Cybersecurity services
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
To solve some of the most pressing cybersecurity challenges facing companies and government entities.
Role
Who you are
- 7+ years of client services, IT and cyber security background
- Extensive experience managing large, complex accounts with multiple LOB’s and stakeholders
- Able to operate independently with minimal support from leadership
- Able to identify the buying landscape within customer environments and maintain relationships with critical decision makers
- Superior organizational skills and ability to adapt to quickly evolving environments
- Excellent written and verbal communication skills
- Promotes team culture by independently demonstrating abilities that solve organizational problems and drive efficiencies within CS
- Able to define, create, execute service improvement plans
- Ability to provide advanced feedback and technical requirements for process maturity
- Can create, adhere to, and help influence standard organizational systems
- Can organize and conduct speaking engagements to internal BV groups with minimal oversite from leadership
What the job involves
- The Client Success Team is composed of Client Success Managers (CSMs) who are well versed in cyber security, and whose purpose is to assist customers in getting the most value out of BlueVoyant platform and solutions
- BlueVoyant’s renowned cybersecurity SaaS platform offers top-tier solutions to safeguard businesses from evolving threats
- Our extensive range of services and expertise enable organizations to proactively defend against cyberattacks and secure their sensitive information effectively
- We are seeking a passionate and experienced Customer Success Manager (CSM) to join our team and play a crucial role in ensuring the success and satisfaction of our clients
- By providing exceptional support, guidance, and strategic advice throughout the customer journey, our CSMs are crucial in driving the adoption of our cybersecurity solutions and SAAS platform product
- Serves as the primary point of contact for all customer requests, needs, correspondence, escalations, etc
- Primary advocate within internal BV stakeholder groups to drive tangible outcomes
- Responsible for managing customer communications internally with respective BV Teams
- Responsible for the coordination of all customer interactions (regular cadence, working sessions, escalation calls, etc.) both with the customer and internal BV Teams
- Oversees the transition from deployment to Steady State and establishes cadence/operating rhythm for new customers
- Drives customer adoption/engagement of current and additional services provided from BV
- Aids in driving retention conversations to ensure customers are on target for contract renewals
- Aids in discussions related to potential customer churn (Playbooks, Churn War Room, etc.)
- Works closely with Sales Counterpart to position, educate, and drive potential growth opportunities for additional BV Service offerings
- Works directly with BlueVoyant Executive Leadership Team to strategically align and coordinate support for BlueVoyant’s largest accounts
- Creates, organizes, and shepherds customer value discussions with the customer quarterly
- Able to communicate BV product/service landscape and can effectively move from one team to another to obtain answers and resolve issues
- Able to articulate BV’s offerings, benefits, SOPs and deliverables without hesitation
- Advanced understanding of assigned BV Specific Product sets
Our take
The global cybersecurity market has grown significantly in recent years, due to a rise in cyber attacks and the popularity of e-commerce. BlueVoyant is a cybersecurity services company which aims to defend organisations against the sophisticated threats of today’s Internet.
The company faces a huge amount of competition in the space, with many well-known companies involved in cyber security, such as McAfee Security Services, OneNeck IT Solutions, CompuData, and Cybriant. However, BlueVoyant's growing capabilities make it an attractive option for clients wanting a comprehensive security system. Through a dynamic process that forensically sifts through every participant in a supply chain to identify all vulnerabilities, it offers a far more personalised service than other security firms currently do.
The global cybersecurity market is valued at over $150 billion and is expected to grow around 10% annually. BlueVoyant has raised significant funding, some of which has been used to amass talent from a number of prestigious government organizations such as the NSA, FBI, GCHQ. The company hopes that growing its pool of great talent will make it a disruptive player in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2023
$140m
SERIES E
Feb 2022
$250m
SERIES D
Total funding: $695.5m
Company benefits
- Top Medical, Dental, and Vision Plans
- 401(k) and Flexible Spending Accounts
- Career development opportunities – Training, Mentorships
- Meal Perks
- Unlimited Vacation Time
- Robust Military Leave Benefits
- Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, Pet Benefits
- Flexible-working culture with the option to work remote or at our offices around the country (and world)
- Social Good – Volunteer opportunities and an additional 4 days of paid leave for volunteer work
- Employee Assistance Program
Company values
- Accuracy
- Accountability
- Timeliness
- Scalability
Company HQ
Midtown East, New York, NY
Articles
Leadership
Tom Glocer
(Executive Chairman)Tom previously practiced law at Davis Polk & Wardwell in New York, Paris, and Tokyo. He is the Lead Director of the Morgan Stanley Board and a director of Merck & Co., Inc.
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