Head of Design, Siena

Salary not provided

+ equity

Senior and Expert level

Dublin

London

New York

Paris

Toronto

AI-powered customer service platform

Job no longer available

AI-powered customer service platform

21-100 employees

Artificial IntelligenceCustomer serviceSaaSAutomation

Job no longer available

Salary not provided

+ equity

Senior and Expert level

Dublin

London

New York

Paris

Toronto

21-100 employees

Artificial IntelligenceCustomer serviceSaaSAutomation

Company mission

To make exceptional customer experiences universally available and to tap into the boundless potential of human connection.

Job

Company

Role

Who you are

7+ years of product design experience in technology companies, with a portfolio that shows your design skills, taste, and ability to craft great products
Experience leading and inspiring design teams
Impeccable communication skills, able to clearly explain your ideas and lead cross-functionally through influence
A strategic thinker who can see the big picture and plan for the future, while being obsessed about the details
A curious individual who fits our culture, shares our values, and thrives in ambiguity

What the job involves

As the Head of Design, you'll build our design function and work with engineers, product managers, customer success, and GTM team members
You'll shape how our products look and work, and you'll also build and guide a top-notch design team
Apply your design sensibilities to build an iconic brand and product across every digital experience
Be the one with whom the buck stops in all things design
Develop and maintain a consistent design vision that matches our company's goals
Build a culture of obsession about details
Work cross-functionally to create designs that are both beautiful and practical
Make sure our brand is consistent across all platforms
Help recruit, hire, and develop excellent designers

Our take

Customer service plays a pivotal role in the success or failure of commerce businesses, with a good customer service experience proven to build trust and power repeat purchases. With this in mind, Siena supplies a platform for companies to automate their customer service responses with AI capable of responding in the brand's voice and acting with "almost human" empathy.

Siena's platform can be employed for a number of customer service interactions, such as answering queries or arranging refunds and returns. The idea is to reduce the workload of customer services teams, with the platform handling over 80% of day-to-day interactions so that human team members are free to focus on more important or unique cases.

The idea is certainly an interesting one, and with its potential to save commerce companies thousands on customer support it is no surprise it boasts a number of clients already. 2023 funding will go towards hiring, go-to-market plans, and further development - with the ultimate goal for Siena to become a fully autonomous agent.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.4)

Company

Funding (1 round)

Nov 2023

$4.7m

SEED

Total funding: $4.7m

Company benefits

🏠 The flexibility to work from anywhere
🌞 Flexible working hours
💸 Stock options
🌴 Unlimited PTO (minimum of 15 days off per year)
📖 Growth stipend

Company HQ

SoMa, San Francisco, CA

Leadership

Andrei Negrau

(Co-Founder & CEO)

Also co-founded Cartloop and Relevon, and founded Elite Brands.

Lisa Popovici

(Co-Founder & President)

Also co-founded Cartloop and Relevon, acting as COO at both as well as Head of Growth and then CMO at Cartloop.

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