Support Engineer, Amazon

• We are actively seeking support engineers with a background in cloud operations
• * Fluency in written and spoken English is required
• * Successful applicants must have the legal right to work in Germany
• * Amazon will provide relocation support for successful applicants relocating within the European Union
• * Experience working with technical support problems that may cross technology domains and interfacing with complex and/or critical escalations
• * Understanding and experience with Linux operating systems and proficient in executing standard operating procedures and using operational best practices
• * Experience supporting cloud systems or other software services. Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems
• If you are early in your career and are looking to gain experience in operating distributed systems, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation

Desirable

• As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, for EU customers
• Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology
• A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC
• The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers
• You’ll typically spend your time resolving less time-sensitive issues for software systems in your team’s care, whilst always looking for ways to improve your team’s services, procedures, documentation, and tools
• When standard operating procedures (SOPs) are not well defined or ambiguous, you’ll use your judgement when to escalate, and when to take your time to dive deep and learn. You’ll be the go-to-person for keeping your team’s systems running efficiently
• You will be required to occasionally participate in “on-call” rotations to resolve incidents occurring out-of-hours