Senior Product Designer, TalkTalk
Web
+ Performance-related bonus opportunities
More information about location
Office located in Finsbury, London
Broadband, mobile & TV provider
Be an early applicant
Broadband, mobile & TV provider
501-1000 employees
Be an early applicant
+ Performance-related bonus opportunities
More information about location
Office located in Finsbury, London
501-1000 employees
Company mission
To bring simple, affordable, reliable and fair connectivity to everyone.
Role
Who you are
- We’re looking for a Product Designer who has past experience of UX and UI, Research, Service Design and Insight and Analytics
- A portfolio is required
- Experience of designing web products and services including full end-to-end journeys
- Evidence of solving complex design problems and implementing brilliant solutions
- Experience of storytelling, compelling product narratives and visually appealing presentations to communicate your design ideas and influence stakeholders
- Collaboration skills and ability to work well with engineers, product managers, insights / analytics and other key stakeholders
- Stay up to date with industry trends, emerging technologies and best practices in product design. Desire to continually improve and find ways of doing things better
- Experience of working with a product manager to feed the product backlog with features that add value
- Design systems, systems thinking and ability to think outside of one time use cases is required
- Significant knowledge of accessibility and inclusion related to design
- Able to work well with engineers, create effective design documentation and ship product increments
- Ability to plan and estimate the size of design work
- Commercial acumen – understanding of customers, market, able to align design process to business outcomes
What the job involves
- TalkTalk is a challenger brand, we like to disrupt the market and this is a unique opportunity for an experienced Product Designer to disrupt and innovate by designing new and unique products and services
- You’ll be part of an empowered product team, responsible for the TalkTalk website user experience across all interactions
- Working in partnership with a Product Owner and Engineer, you’ll be responsible for the full design process from Discovery through to Delivery
- You’ll embed the design process in your squad, champion the product and achieve the most valuable design across Customer, Commercial and Tech
- You’ll be a design leader, natural collaborator and have proven experience of designing and continually improving websites
- Facilitate Discovery sessions including design thinking workshops and ideation sessions to foster creativity and generate innovative / disruptive ideas
- Validate product concepts through experimentation and iterative testing, gathering feedback from customers and stakeholders
- Advocate for the voice of the customer and ensure design decisions are driven by customer insights and data
- Ensure our products and services align with our brand identity
- Part of the Design Leadership team and contribute to a positive, high-performing team. Responsible to line management of 2-3 designers, supporting them with their development
- We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work
Salary benchmarks
Our take
TalkTalk is a connectivity provider serving 4 million customers. Originally founded as a subsidiary of Carphone Warehouse, it was demerged as a standalone company in 2010. TalkTalk boasts a number of firsts in the industry; including launching free calls between its customers, providing a whole-home filtering service, and bringing WiFi 6 router technology to the UK.
In hopes of optimising the experience of its broadband customers, TalkTalk has partnered with DZS, which is a leader in access and optical edge infrastructure and cloud software solutions. TalkTalk will leverage the market-leading technologies of DZS, including DZS CloudCheck and Expresse Cloud EDGE, towards reducing call escalations, minimising equipment replacements and shortening call handling times.
In 2022, TalkTalk acquired rival SSE from Ovo Energy, in order to bolster its customer portfolio. Rumours of its own acquisition by Virgin Media O2 followed that same year, though the deal did not come to fruition. The company also agreed a partnership with Telecom Acquisitions, the manager of a number of broadband ISP brands and products, which includes TalkTalk securing the controlling stake in the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (1 round)
Aug 2007
$87.6m
GROWTH EQUITY VC
Total funding: $87.6m
Company benefits
- Company pension scheme
- Private medical insurance
- Income protection and life assurance
- We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work
- We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them)
- We run lots of wellbeing initiatives throughout the year to support your financial, physical, mental and lifestyle wellbeing
- We offer 18 weeks’ fully paid maternity leave and 4 weeks’ fully paid paternity leave when the big day arrives. The same applies for adoptive leave too. And, if you’re a grandparent, we’ll also give you a day off to spend time with your new grandchild
- You’ll get the chance to join one of our employee networks, such as Talk Pride, Women in Tech, Wellbeing or Neurodiversity communities. From arranging events like monthly coffee mornings to providing support, our communities are there for you
- We want to recognise the people that go above and beyond, and display our company values — we do that in a number of ways, from a simple thank you, to experience days
- Plus, you’ll have your birthday off, fully paid, every single year!
Company HQ
Salford, UK
Leadership
James Smith
(CEO)Previously CEO at PXC, CFO at Capricorn Energy, Director at Rothschild & Co and was the Vice President of Merrill Lynch International.
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