Senior Client Implementation Manager, Lemonway

• The ideal candidate for this role will be client-oriented, techie and payment expert with excellent communication and analytical skills
• At least 5 years experience in a customer facing and project management role, ideally in a Fintech company
• Previous experience in the payment, banking or finance industry, using API’s is a big plus!
• Master in (International) Business Management/Project Management

Desirable

• As part of the Solution Delivery & Implementation team, and reporting to the Team Lead, the Senior Client Implementation Manager’s is responsible of complex implementation of Lemonway’s solutions for strategic customers from the kick-off to first transactions
• As main point of contact you will lead complex implementation of Lemonway’s products, from contract signature by the Sales team to the actual use of our solutions, following existing processes
• Be responsible of our top strategic customers implementation with complex payments schemes
• Understand the customer complexity and business value to design their payment strategy, architecture and end-users journey and align the right external and internal stakeholders
• Support the payment transformation of our strategic customers by following their API integration, advising on the payment processes and our regulatory rules
• Collaborate with the product team on pilot implementation, document new implementation processes and communicate product / tech feedbacks from customers
• Work with our sales team to create customized and modular offers to address our customers payment complexity

• Hiring Manager
• HR Interview
• Meeting with our COO