Operations Executive, Shift Group Ltd
£25.5-27.5k
More information about location
Office located in Wembley, London
On-demand delivery marketplace
Job no longer available
On-demand delivery marketplace
201-500 employees
Job no longer available
£25.5-27.5k
More information about location
Office located in Wembley, London
201-500 employees
Company mission
Shift's mission is to change the way we move things.
Role
Who you are
- If you're passionate about problem-solving and thrive in a collaborative environment, we’d love to hear from you!
- Ability to handle customer queries with professionalism and clarity
- Strong verbal and written communication skills to effectively convey information and ideas
- Proven track record of strong problem solving with a proactive mindset
- Excellent organisational and time management skills to meet targets and deadlines
- Ability to remain calm under pressure, with a strong desire for personal development and continuous learning
- Strong analytical skills to identify trends and develop actionable insights for process improvement
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Familiarity with delivery services or logistics is a plus but not essential
What the job involves
- This is an exciting opportunity to play a vital role in enhancing our customer experience
- As an Operations Executive, you'll not only help solve immediate issues but also contribute to shaping long-term improvements
- This role supports operations for our store-to-home and locker deliveries with one of our well known retail partners
- Based on-site, you will play a critical part in ensuring operational success as we grow
- Overseeing store-to-home and locker delivery operations
- Coordinating with self-employed drivers using our internal tech for route management and adjustments
- Being the day-to-day liaison with the client team in store, supporting them with problem solving and representing the Shift brand in a positive way at all times
- Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints
- Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers
- Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs
- Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues
- Develop and implement contact avoidance and reduction techniques to streamline customer service processes
- Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions
- Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction
Salary benchmarks
Our take
Shift is an on-demand delivery platform for consumers and businesses. They use algorithms that filter through the pre-existing routes of registered independent drivers, allocating the task of delivery to best-suited drivers based on their location.
They are currently operating within the UK with over 10,000 drivers and have served over 220,000 customers so far. Shift expects a 300% growth in active customers each year. The company have a pipeline of acquisitions and plan to grow organically and via a spree of M&As. Shift have so far acquired Techlogico, Courier Direct and JLF.
Shift has secured partnerships with a number of major retailers, including Ikea, Homebase & The British Heart Foundation, to provide customers with personalised delivery solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
66% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2021
$15m
SERIES B
May 2021
$8.6m
EARLY VC
Total funding: $36.1m
Company HQ
Bloomsbury, London, UK
Leadership
Jacob Corlett
(CEO)Previously Director at Van Plus for 4 years.
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