E-commerce Customer Service Representative, Carl Friedrik
Luxury Brand
£25-30k
Leather goods retailer
Open for applications
Leather goods retailer
1-20 employees
Open for applications
£25-30k
1-20 employees
Company mission
Long-lasting carry goods that blend functionality with understated elegance.
Role
Who you are
- Experience in a customer service or customer-facing role
- Technical understanding of order management software and e-commerce platforms
- Native level English
- Passionate: You’re passionate about your role, your team, and serving our customers
- Proactive: You act without being told what to do and have the ability to self-handedly push a new project to the finish line
- Strong communicator: Both within the team and externally (excellent written/verbal skills)
- Creative: You express creativity in your approach to problem solving. You always ask if there’s a better way to do something
- Problem solver: You are able to come up with creative and logical solutions to problems and action them with no assistance
What the job involves
- To be the face of Carl Friedrik for the customer, staying up to date with all new projects and developing a strong understanding of our brand and products
- Provide knowledgeable and confident answers to customers on all platforms (online chat, email, social media, and phone)
- Display initiative and an ability for problem solving
- Action customer requests across a variety of e-commerce tech platforms and software
- Liaise with our warehouse to help track shipments for customers and adjust orders accordingly
- Liaise with our Global Payment System to help monitor customers payments/refunds, and returns
- Building strong rapports with customers, going above and beyond to help solve their queries
Salary benchmarks
Our take
Carl Friedrik is a minimalist, niche brand within the leather goods/accessories space. They want to turn people’s focus from the ordinary briefcase that they’ve been carrying for too long to consider something better-looking and longer-lasting.
Fashion accessories is a busy market space, so it will be important for Carl Friedrik to maintain its quality as it grows to maintain some edge. However, the company has seen success; most recently its products were featured on a popular business TV programme, cementing its desirability as a brand.
Carl Friedrik continuously invests in the development of new products in order to maintain its position in the market, with a strong focus on quality and minimalism to ensure it stays true to its brand. The company has also recently launched in the US, and plans to expand further.
Steph
Company Specialist at Welcome to the Jungle
Insights
67% female employees
Company
Funding (1 round)
Apr 2024
$1.4m
ANGEL
Total funding: $1.4m
Company benefits
- Work from home opportunities
Company HQ
London, UK
Leadership
Niklas Opperman
(Co-founder)Previously worked as an Account Manager and Corporate Strategy Intern before founding Carl Friedrik.
Mattis Oppermann
(Co-founder)Studied Engineering at Queen Mary University of London.
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