Pre-Sales Solutions Engineer, Klaviyo
Italian Speaking
€54.4-81.6k
More information about location
3+ days a week in office
The autonomous B2C CRM
Posted today
The autonomous B2C CRM
1001+ employees
Posted today
€54.4-81.6k
More information about location
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only autonomous CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- Fluent in Italian and English, written and spoken
- 1+ years of experience in a pre-sales, solutions engineering, technical sales, or customer-facing technical role at a B2B SaaS company
- Curiosity about technology and a genuine interest in how businesses use data and marketing tools to grow
- Comfortable talking to both technical and non-technical stakeholders and adapting your communication style accordingly
- Good at explaining things clearly, whether that's a technical concept to a marketer or a business problem to a developer
- Willing to run live product demos and get comfortable thinking on your feet when questions come up
- A proactive mindset and willingness to learn quickly in a fast-moving environment
- You ask great questions and genuinely listen to the answers
- You're not afraid to say you don't know something, but you always follow up with the answer
- You pick up new tools and concepts quickly and enjoy figuring things out
- You take ownership of your work and follow through without needing to be chased
- You're excited about the idea of building a career in pre-sales and see this role as a serious starting point
Desirable
- Some familiarity with web technologies, REST APIs, or data integrations, even if you haven't worked with them professionally
- Exposure to marketing technology, eCommerce platforms (e.g. Shopify, Magento), or customer engagement tools
- Basic experience with JavaScript, Python, or SQL for exploring data or light integration work
- Familiarity with AI-assisted tools (e.g. Claude, Cursor) and an interest in using them to work smarter
- Any experience in a commercial or SMB-focused environment, whether in sales, support, or a technical capacity
- Additional spoken European languages
What the job involves
- Solutions Engineers at Klaviyo are technical sellers at the heart of our revenue motion. We don't just demo software. We work as trusted advisors, helping fast-growing commercial businesses understand how Klaviyo can solve their real challenges, and then we prove it
- We're looking for a Pre-Sales Solutions Engineer to join our EMEA Commercial team, covering the Entrepreneur and SMB segment. This is a great opportunity for someone early in their pre-sales career who is curious, eager to learn, and excited by the intersection of technology and sales. You don't need to have all the answers on day one. What matters is that you ask great questions, pick things up quickly, and genuinely want to help customers succeed
- You'll work alongside Account Executives across the Italian-speaking market and wider EMEA region, supporting the technical side of deals and building your skills in a collaborative, high-energy team environment
- We're technical sellers who drive revenue by winning Commercial deals. Our job is to own the technical win. That means building champions, demonstrating clear value, and making sure prospects choose Klaviyo
- We work directly with customers to design solutions that integrate into their existing tech stacks, taking a consultative approach that builds confidence and gets buy-in from both technical and business stakeholders
- Our team builds beyond the day-to-day too. Recent projects include AI-powered demo data generators, a Chrome extension for troubleshooting API calls, and templatised mobile apps to showcase our SDK capabilities. We're a team that builds things to solve problems, and we'd love you to grow into that
- Work alongside Account Executives to support the technical side of Commercial opportunities from qualification through to close
- Participate in technical discovery conversations, learning how to uncover a prospect's goals, current tools, and key constraints
- Deliver product demos and presentations to business and technical audiences, connecting Klaviyo's capabilities to what the customer actually cares about
- Help scope proofs of concept and pilot projects, supporting delivery and keeping stakeholders informed along the way
- Learn how to handle common objections and navigate competitive questions with guidance from the broader team
- Develop a strong understanding of Klaviyo's platform, APIs, and integrations so you can answer technical questions clearly and confidently
- Build relationships with prospects and support them on topics like data strategy, integrations, and implementation approach
- Collaborate with Product, Engineering, and Support on RFPs, security reviews, and technical evaluations where needed
- Start building knowledge of the competitive landscape so you can add value in deal conversations over time
- Help build and improve repeatable assets like demo narratives, templates, and playbooks that make the wider team more effective
- Use AI tools to support your work, from research and demo prep to light automation
- Share what you're hearing from customers back to Product and GTM teams, especially around gaps and trends in the SMB segment
- How We'll Measure Success
- Contribution to technical win rate in the Commercial segment
- Quality of demos, discovery conversations, and handoffs to Customer Success and implementation teams
- Speed and consistency in picking up product knowledge and ramping into deals
- Contributions to team assets and the feedback you bring back from customer conversations
Our take
Klaviyo is a SaaS autonomous B2C CRM helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyse, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
Devin Bhatia, Customer Success Manager
Our mission
Create exceptional customer experiences by providing immediate and long-lasting value, while empowering creators to own their growth.Insights
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Company benefits
- Private medical insurance
- Medical
- Dental
- Vision
- Lifestyle spending account
- Commuter benefits
- Modern Health - wellness platform
- Parental leave
- Company equity
- Employee stock purchase plan
- Mental health benefits
Company values
- Put customers first: We prioritize our customers > customers’ customers > team > ourselves. We empathize deeply with our customers by walking in their shoes and solving their greatest pain points. We start with what’s best for the customer, not what’s best for us, and work backwards, delivering experiences our customers will talk about.
- Win together: We’re one team, we get to know each other, we’re okay with conflict and willing to disagree and commit. We are honest, direct, transparent, and respectful. We seek and incorporate diverse perspectives and assume good intent.
- We’re 1% done: We’re just getting started – our greatest products, work, and achievements are in front of us. We have a beginner’s mindset – we see the opportunities to build and improve and have the ambition to go after them. We benchmark against the best, aim to beat them, and celebrate when we do.
- Know the score: We’re clear about what success is for each project and how it ladders to our overall success. Results are what matter. Working hard is required, but it’s not success. We use data and past performance to motivate our future strategy.
- Be meticulous in your craft: We seek to do work so good that people rave about it. We are rigorous, thorough and prepared. We are or expect to be the experts everyone in the world turns to.
- Move fast, no shortcuts: Speed matters. We set ambitious deadlines, we like short cycles and being first to market. We don’t skip critical steps or requirements to make a date. We’re comfortable living in the grey and making judgment calls to decide what’s required and what’s not.
- Drivers wanted: No passengers — we’re proactive and engaged, and if we see something wrong it’s our responsibility to fix it or raise the issue to its owner. Have a vision and make sure it’s compelling. No job is beneath us. If it needs to get done, we’re happy to pick it up. We use and spend resources like they’re our own.
- Stay hungry, stay humble: We are insatiably curious learners; our slopes are very high. If we don’t know something, we’re world- class at figuring it out. We take calculated risks and sometimes make mistakes — we’re not perfect. When we fail, we learn from it and improve going forward. Feedback is a gift, even if it hurts sometimes. We don’t tolerate brilliant jerks.
Company HQ
Dublin, Republic of Ireland
Articles
Leadership
Andrew Bialecki
(Co-Founder & Co-CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Co-Founder & Chief Strategy Officer)Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Chano Fernandez
(Co-CEO)Chano serves as the co-CEO, leading all go-to-market functions at Klaviyo. He previously led organizations at SAP, Workday, and Eightfold.
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