Technical Enablement Manager, Cresta
+ Equity
Real-time intelligence for contact centers
Open for applications
Real-time intelligence for contact centers
201-500 employees
Open for applications
+ Equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Bachelor’s degree or equivalent experience
- 5+ years of experience in Product Enablement, Technical Enablement, Sales Engineering, Product Management, or a related role within a high-growth technology company
- Strong technical acumen and ability to translate complex AI and ML concepts into digestible, practical knowledge for customer-facing teams
- Proven experience in designing and implementing scalable technical training programs
- Excellent organizational skills and a passion for creating structured, efficient enablement processes
- Ability to work cross-functionally and communicate effectively with both technical and non-technical stakeholders
- A proactive approach and a genuine interest in how AI can address key business challenges
What the job involves
- The Product/Technical Enablement Manager will play a crucial role in ensuring Cresta’s customer-facing teams are equipped with the necessary technical knowledge, product expertise, and technical tools to effectively communicate and deliver Cresta’s AI-powered solutions
- This role requires close collaboration with Product, Engineering, Sales, and Customer Success teams to develop and implement enablement programs that drive product understanding & expertise
- Develop and deliver technical enablement programs, including training materials, workshops, and documentation, to empower Sales, Customer Success, and other key stakeholders
- Act as the primary liaison between Product, Engineering, and Go-To-Market teams to ensure a clear understanding of Cresta’s products and capabilities
- Design and implement learning paths that cater to different technical proficiency levels, from foundational knowledge to deep technical expertise
- Continuously assess and refine enablement strategies based on feedback, performance data, and evolving business needs
- Collaborate with Product Marketing to create compelling product positioning and messaging for internal stakeholders
- Manage enablement tools and platforms to ensure content is accessible, up-to-date, and engaging
- Drive the adoption of Cresta’s AI solutions by educating internal teams on product enhancements, new features, and best practices
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
University South, Palo Alto, CA
Salary benchmarks
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