Senior Product Designer, Ada

• 5+ years of product design experience, including shipping complex or systems-level work in a product environment
• A systems thinker with a strong interaction design foundation – You’re excited by the challenge of designing how something works, not just how it looks
• Comfortable with ambiguity and complexity – You know how to break down abstract problems, explore multiple paths, and make thoughtful tradeoffs
• Deeply user-centered – You advocate for clarity, trust, and empowerment in how users interact with intelligent systems—even when things go wrong
• Fluent collaborator – You thrive in highly cross-functional settings, and you’re skilled at bringing together ML scientists, engineers, and modality teams to shape cohesive experiences

Desirable

• We’re looking for a Senior Product Designer to join the Performance Team—the stewards of Ada’s reasoning engine. This is the system that determines how Ada problem solves, responds, and continuously improves. It is not a single feature or model—it’s the intelligence behind every interaction. In this role, you’ll design the frameworks and experiences that make Ada’s reasoning not only effective, but observable, improvable, and deeply human-centered
• You’ll think beyond pixels—mapping how systems behave, how confidence is conveyed, how AI learns from real interactions, and how trust is built over time. Your work will shape both how our AI operates and how people experience that intelligence, across every modality and moment
• Design Ada’s thinking patterns – Work on the systems that govern decision-making and resolution across conversations, ensuring Ada delivers high-quality support that feels intuitive and complete
• Architect feedback loops – Build mechanisms that allow Ada to learn from user signals, agent input, and conversation outcomes—improving over time across modalities like chat, voice, and email
• Surface meaningful performance signals – Help users understand why Ada made a choice, how well it worked, and what’s improving—without overwhelming them with data or internals
• Partner across teams – Collaborate with the designers, PMs, engineers, and ML scientists working on Ada’s different surfaces to ensure improvements to the reasoning engine are cohesive, consistent, and multi-channel (voice, chat, email) by default
• Bring abstract systems to life – Translate fuzzy problems into structured experience flows, conceptual models, and polished interactions—always grounded in user understanding and system behavior