Head of Global Enablement, Retool
$155-300k
OTE
The application layer for AI
Open for applications
The application layer for AI
201-500 employees
Open for applications
$155-300k
OTE
201-500 employees
Company mission
To create the future of internal software by making software development for engineers simpler and more accessible.
Role
Who you are
- 8–12+ years in Enablement, Solutions/SE Leadership, Customer Education, or adjacent revenue excellence roles at a technical B2B SaaS/platform company
- Proven track record building and scaling enablement programs that drive team performance and customer success
- Strong leadership and management skills with the ability to inspire and motivate a diverse team
- Strong ability to go deep on technical products and translate complexity into practical, customer-centric training
- Excellent communicator and facilitator who can inspire confidence and simplify concepts
- Strategic thinker who balances structure with speed and iteration in a startup environment
- Trusted cross-functional partner with a bias toward action and accountability
What the job involves
- We’ve grown our team significantly, and our go-to-market motion is becoming more complex. To support our ambitious revenue goals, we’re looking for a Head of Global Enablement who can design and scale a world-class enablement function
- This role reports to the Head of Technical Customer Experience and is responsible for creating learning and readiness products for the entire customer journey
- The aim is to ensure customers can quickly activate, securely adopt, and predictably expand their use of our services. This involves developing an end-to-end enablement system for all customer-facing teams — including Sales, Sales Engineering, Technical Account Management, Professional Services, Support, and Partners — that covers everything from narratives and point-of-view kits to Retool University, certifications, and content governance
- This person will also own the analytics that link learning, usage, and revenue
- If you’re motivated to connect the work that our Enablement team does with the outcomes that drive a business, and to see the impact that strong enablement and education programs have for all stakeholders, you’ll thrive here!
- Develop and implement a global enablement strategy that aligns with the company’s business objectives and growth targets
- Lead and manage the global enablement team, providing direction, coaching, and support to ensure high performance and professional growth
- Collaborate with senior leadership, including Sales, Marketing, and Product, to align enablement initiatives with company priorities
- Design and deliver comprehensive enablement programs that include onboarding, continuous learning, product training, sales methodologies, and best practices
- Oversee the strategy to develop and maintain a repository of enablement content, including playbooks, competitive analysis, product information, case studies, and training materials
- Implement scalable enablement technologies and platforms to deliver training and resources effectively across global teams, customers, and partners
- Establish key performance indicators (KPIs) and metrics to measure the effectiveness of enablement programs and initiatives
- Continuously assess and improve enablement strategies based on feedback, performance data, and industry best practices
- Provide regular reports and insights to senior leadership on the impact and ROI of enablement efforts
- Foster a culture of collaboration and knowledge sharing across global teams to drive consistent messaging and customer engagement
- Partner with Product Management and Marketing to ensure sales and technical sales teams are equipped with the latest product updates, competitive positioning, and go-to-market strategies
- Act as a liaison between the field and corporate teams to identify enablement needs and develop solutions that address them
- You’ll report into the Technical Customer Experience organization as part of the larger GTM leadership team and collaborate with Sales, SDRs, and the larger Customer Experience organization while also partnering closely with Product and Marketing. Enablement at Retool is a cross-functional connector, ensuring consistency of message, methodology, and market positioning
Our take
Retool allows developers to build internal applications quickly using a complete set of ready-made building blocks. These internal applications can be used to display company data from a range of sources, including Redis, Salesforce, Google Cloud, and Slack.
For a monthly fee, the platform enables companies to save time that they would have otherwise spent on developing their own internal applications. Retool brands itself as 'low-code,' meaning that it is easy to use and customize. There is a huge demand for systems that allow teams to analyze the data they already have. Retool already counts brands such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz as customers.
Founded in 2017, the company is now valued at over $3.6B. Founded by Oxford graduate David Hsu, the management team includes ex-Stripe and ex-Airbnb employees with plenty of experience in taking a company from a start-up to a global brand.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2022
$45m
SERIES C
Dec 2021
$20m
SERIES C
Total funding: $165.3m
Company benefits
- Your health: Our healthcare plans include flexible, competitive options for medical, vision, dental, life insurance, and disability benefits.
- Your fuel: Fully snack-stocked kitchens at every turn, with breakfast, lunch and dinner provided at our San Francisco and New York offices.
- Your growth: We provide a $1,200 annual stipend that can be utilized for all learning-related expenses, including books, conferences, classes, and more.
- Your family: Access to comprehensive family planning services, generous paid parental leave for new parents, and a remarkable $10,000 lifetime benefit towards fertility support.
- Your time: Flexible freedom for a healthier you: take the time off that you need, when you need it! Discover flexible PTO and our 4 week Work From Anywhere policy to rejuvenate on your time.
- Your sidekick: Bring your favorite sidekick to work and enjoy our dog-friendly offices!
- Your future: Plan for your future. We offer enrollment and matching up to 4% for our US-based employees.
- Your wellbeing: Enjoy a suite of perks and memberships that enable you to thrive both personally and professionally.
Company HQ
Mission District, San Francisco, CA
Leadership
David Hsu
(Founder & CEO)David studied Philosophy and Computer Science at the University of Oxford, before founding Retool in 2017. He has served as CEO ever since.
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