Customer Manager, EGYM
$47-52k
You must be located in the US.
Fitness technology firm
Job no longer available
Fitness technology firm
201-500 employees
Job no longer available
$47-52k
You must be located in the US.
201-500 employees
Company mission
To connect the dots between exercise and real health outcomes by partnering with fitness and health facilities worldwide to make workouts smarter, more efficient, and fun for everyone.
Role
Who you are
- You have 1-2 years of experience in a technical support role
- You have excellent customer service and outstanding communication skills, as well as a strong follow-through and therefore build and open and trustful relationship with your customers and colleagues alike
- You are able to communicate in technical and non-technical terms depending on your audience
- You are adaptable and have the desire to thrive in a team-oriented, fast-paced environment
- You have a positive can-do attitude and a willingness to take on ad-hoc tasks as needed
- You have the ability to work, interact, brainstorm, and drive solutions in a highly remote environment using common tools to collaborate and engage with your peers and customers
- You have experience with a CRM and Technical Support systems (specific experience with Salesforce and Intercom is a plus)
What the job involves
- You will own, manage and provide the end-to-end Tier 1 & 2 technical customer support
- You will manage incoming emails and support tickets regarding customer questions and issues related to our products and will provide appropriate solutions and alternatives within reasonable time limits
- You will troubleshoot and solve customer technical issues and use collaboration across teams when necessary
- You will follow up with customers as necessary to ensure resolution of technical issues
- You will identify cases that require support from parties outside of customer support or escalation (either technically or strategically)
- You will be responsible for the identification and reporting of product enhancement opportunities and value proposition development based on the deep customer knowledge gained as a result of high-quality communications
- You will document inquiries from customers in the applicable IT systems with high quality and high level of detail and will drive consistency and business continuity as a result
- You will build sustainable relationships and trust with customers through your problem-solving skills and your open and interactive communication
Application process
- Apply now by uploading your documents (CV, certificates, references, salary expectations, and Earliest possible start date)
- Contact: Adrianna Jimenez
Our take
EGYM is a fitness technology company that specializes in providing intelligent workout solutions to fitness and health facilities. By offering a suite of connected gym equipment and digital products, EGYM aims to enhance the exercise experience by making it smarter and more efficient.
The company's portfolio encompasses a line of gym equipment, software, and a corporate health network operation called Wellpass which boasts an impressive user base of over 20M individuals. By offering a complete fitness technology ecosystem, EGYM enables gym owners and operators to offer a fully connected workout experience to their members while delivering measurable business outcomes. With over 40 million workouts tracked for more than 200 partners, it is also clearly delivering strong health outcomes as well.
With funding under its belt, EGYM is now poised for expansion. The company's plans include reaching a wider range of gyms, expanding its corporate subscriptions across its network of sports and wellness facilities, and advancing its research and development projects. In the longer term it is progressing towards an IPO, a move which will solidify its position at the forefront of innovation in the fitness technology sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
50% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2024
$200m
SERIES G
Jul 2023
$233.5m
SERIES F
Total funding: $588.1m
Company benefits
- Development budget
- Internal trainings
- Flexible working hours
- EN & DE language courses
- 30 days of holiday
- Hybrid work model
- Corporate Benefits
- Company & team events
- Wellpass membership
- Inhouse gym
- Lease a bike
- Sabbatical
Company HQ
Union Station, Denver, CO
Leadership
Graduated from Ludwig Maximilian University of Munich with a Diploma in Business Administration. Previously worked as an Investor at Vantis, Demodesk, and Personio.
Florian Sauter
(CTO)Graduated from the Technical University of Munich with a Diploma in Electrical Engineering and Information Technology.
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