Advanced Implementation Consultant, Staffbase
CA$77-91k
+ Unit-based Long Term Incentive Plan
Employee communications platform
Be an early applicant
Employee communications platform
501-1000 employees
Be an early applicant
CA$77-91k
+ Unit-based Long Term Incentive Plan
501-1000 employees
Company mission
To empower communicators worldwide.
Role
Who you are
- You have worked for several years as a consultant or in other similar roles before and understand the value of nurturing client relationships
- Familiarity with implementing Software-as-a-Service solutions
- Several years of experience working on enterprise-scale deployments
- Strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise
- Project management experience
- Self-motivated team player ready to embrace a fast-paced, high-growth environment
- 2-5 years of consulting experience
- 2-5 years of client-facing experience
- Passion for cloud technologies
- Professional fluency in Spanish is required for this role
- Nice to have: comms background
What the job involves
- We are looking for an Advanced Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase
- This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform
- Your job is to see the world from the customer’s eyes and ensure they can seamlessly integrate their content and communications processes into Staffbase
- Lead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases
- Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
- Clearly communicate implementation status, issues, risks, and effort
- Build and sustain in-depth product knowledge regarding our core products
- Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations
- Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
- Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
- Troubleshoot and triage customer issues during implementation
- Work with Sales to scope, estimate, and write Statements of Work for new projects
- Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture, as well as identifying future growth and expansion opportunities with existing customers
- Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers
Our take
With modern teams spread across offices, countries, and time zones, companies need reliable ways to keep everyone connected. Enter Staffbase, the first AI-native employee experience platform, that delivers an employee app, intranet, email, SMS, digital signagfee and Microsoft 365 integrations all in one place.
With more than 2,000 customers worldwide, including Adidas, Toyota, DHL, and Sephora, Staffbase is helping organisations build stronger, more aligned workplaces. Its tools make communication simpler, and collaboration easier, by giving people the information they need quickly. One notable innovation by the company was "Employee AI", which is built on trusted data and designed to make AI genuinely useful for every employee.
With such strong momentum, industry recognition, and a partnership with Microsoft's Azure OpenAI Service, Staffbase is very much ready for the future. It continues to roll out new features: like a mobile-first AI assistant that helps employees complete tasks, smarter content governance, and prompt-based tools to help teams create high-quality content faster.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2022
$118.6m
SERIES E
Mar 2021
$145m
SERIES D
Total funding: $316.5m
Company HQ
Altchemnitz, Chemnitz, Germany
Leadership
Martin Böhringer
(CEO & Co-Founder)Previously co-founded productivity app builder startup Hojoki, serving as CEO before co-founding Staffbase in 2014.
Lutz Gerlach
(COO & Co-Founder)Before Staffbase, co-founded and served as COO of Hojoki.
Frank Wolf
(President & Co-Founder)Previously worked in Social Technologies and Collaboration for T-Systems Multimedia Solutions (T-Mobile), following seven years as a Manager for Accenture.
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