Workplace Experience Manager, Cleo AI
+ Equity
5 days a week in office
AI personal finance assistant
Open for applications
AI personal finance assistant
201-500 employees
Open for applications
+ Equity
5 days a week in office
201-500 employees
Company mission
To change the world’s relationship with money.
Role
Who you are
- 4–6+ years of experience in an Office Manager, Workplace, or Office Operations role, ideally in a fast-growing tech company
- You’re highly organised, calm under pressure, and great at juggling lots of moving parts without dropping the ball
- You enjoy working autonomously and taking ownership, especially in environments where not everything is fully defined yet
- You have strong operational instincts, but also bring warmth, energy, and personality - you’re a natural culture carrier
- You’re confident working with people across all levels of the business and happy being the first point of contact for the office
- You spot problems before they become problems, and you’re proactive about improving how things work
- You’re comfortable rolling up your sleeves and getting stuck in, even when something sits slightly outside your “job description”
- You’re trustworthy, reliable, and consistent - people know they can depend on you
- You’re excited to be a full-time, in-office presence in our San Francisco office
What the job involves
- We’re opening our brand new San Francisco office, and are looking for an Workplace Experience Manager to play a central role in making it an incredible place to work
- You’ll own the day-to-day running of the office and help shape the in-office experience from day one
- This is a hands-on, high-impact role. You’ll be the person who makes the office run smoothly, keeps things organised, and creates an environment where people genuinely enjoy coming in
- From operational fundamentals to culture-building moments, you’ll be a key partner to our People and Operations teams as we continue to scale in the US
- You’ll be the go-to person for anything office-related in SF, and a visible, trusted presence for the team on the ground
- Own the day-to-day operations of our San Francisco office, ensuring everything runs smoothly, safely, and efficiently
- Be the first point of contact for the office: welcoming visitors, coordinating deliveries, managing suppliers, and handling facilities issues
- Set up and manage office systems and processes from scratch, leaving things better than you found them
- Manage office supplies, equipment, and vendors, making sure the office is well-stocked and well-maintained
- Partner with the People team to help bring Cleo’s culture to life locally, while staying aligned with our global ways of working
- Organise and run in-office events, socials, and moments that matter, from team lunches to celebrations and offsites
- Support company-wide moments like onboarding days, team visits, and leadership sessions hosted in the SF office
- Track office budgets and expenses, ensuring costs are managed thoughtfully and transparently
- Jump in to support ad-hoc People or Operations projects as needed - this is a role where things will evolve, and you’ll have real scope to shape it
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- Meaningful equity with early exercise, plus top-ups on promotion
- Up to 26 weeks’ parental leave
- Paid 1-month sabbatical every 4 years
- Comprehensive health, dental & vision insurance
- Pension/401K match up to 6%
- Learning & development budget
- Mental health support via Spill
- Flexible working for a healthy work–life balance
- Work remotely from one of our hiring locations, with a hybrid option in our London office (1+ day/week)
- Annual company off-sites
- Company-wide performance reviews every 6 months
- Clear progression plans with opportunities to lead, grow, and challenge the status quo
- We’ll cover your OpenAI subscription
Company values
- Make it Happen - Own the outcome. Lend a hand, take a hand. Fast execution.
- No bullsh*t - Intellectually honest. Go hard on problems, not people. Data-backed decision making.
- Learn at Speed - Jump in and figure it out. Dig deep, do it right. Learn what matters.
- Bring Good Vibes - Read the room, lift the room. Show up for others. Keep it real, keep it positive.
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Salary benchmarks
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Diversity, Equity & Inclusion at Cleo AI
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
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