Software QA Manager, Snapsheet
Claims management automation platform
Be an early applicant
Claims management automation platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
Snapsheet's mission is to make claims simple for everyone.
Role
Who you are
- As a Quality Assurance Manager at Snapsheet, you are a proactive problem solver—building test systems and processes that elevate quality, prevent issues, and ensure seamless operations
- You thrive in a fast-paced, agile environment, collaborating closely with software developers, QA engineers, and designers
- Your focus is on identifying and resolving potential quality issues, managing large-scale system testing, and ensuring the continuous delivery of high-quality products as Snapsheet scales
- Proficient in programming languages (Ruby and JavaScript preferred)
- Experienced in building test automation frameworks from scratch using tools like Selenium, Capybara, and Cypress
- Skilled in cloud infrastructure (AWS, Azure, Google Cloud) and CI/CD tools (e.g., CircleCI, Jenkins, Travis CI)
- Familiar with project management tools (Jira, Confluence), version control systems (Git, GitHub), and test management tools (Zephyr, TestRail)
- Proficient in non-functional testing tools (e.g., Grafana k6, JMeter)
- 8+ years in QA, emphasizing test automation for web applications, performance testing, and API testing
- 5+ years of experience mentoring QA teams and leading cross-functional collaboration
- Proven ability to define QA strategies, align efforts with business goals, and drive innovation
- Strong communication, empathy, and conflict resolution abilities
- Effective motivator and team manager with exceptional organizational skills
- SQL, Docker, and performance testing experience are a plus
- Attention to detail, critical thinking, and analytical skills
- Proven ability to multitask and deliver in a fast-paced environment
- A team player who thrives in collaborative settings and works effectively with others to ensure problem resolution
What the job involves
- Assist in leading the QA team, including mentoring and managing direct reports, and providing updates to the hiring manager
- Foster a collaborative environment that prioritizes effective communication and continuous improvement
- Lead end-to-end product QA across functional, automation, and performance testing streams
- Define and implement QA strategies aligned with business objectives and foster best practices
- Drive discussions with product and leadership teams to determine test strategies, plans, and execution approaches
- Improve visibility and collaboration in automated testing, including planning, tracking, and reporting
- Develop tests for large-scale data migrations and high-throughput scenarios
- Simulate system data growth and evaluate future scenarios, implementing appropriate tools
- Design scalable test automation patterns to support platform customization and configurability
- Create and maintain automated test suites integrated into CI pipelines
- Design and implement performance testing systems and strategies using tools like Grafana k6, JMeter, or LoadRunner
- Ensure traceability between testing activities and project outcomes
- Establish and maintain key performance indicators (KPIs) for quality to measure and track QA performance, efficiency, and effectiveness
- Develop appropriate quality metrics, creating test plans, strategies, and artifacts
- Proactively manage tasks, prioritizing and requesting resources when necessary
- Collaborate with cross-functional teams to identify and resolve quality issues
- Provide QA reporting, including test status, defect resolution, and prevention
Our take
Snapsheet delivers end-to-end and modular cloud SaaS solutions for claims management, helping to digitize and automate the space. Its vast capabilities, including an AI-powered damage estimation tool, make claims processes easier to manage and less risk-prone for clients and providers alike.
In recent years, there has been a surge in interest in insurtech, which has certainly helped Snapsheet capture clients and support as it expands. As the sector continues to reassess procedures across the board, a further shift towards automation seems likely, driving yet more clients towards the kind of offerings that the company provides.
Certainly, Snapsheet has positioned itself well in the market, remaining a key player as the sector takes shape. On top of a successful 2022 - in which the company reported 63% year-over-year growth, and 54 new & expanded customer relationships - its focus remains on providing solutions that improve the customer and adjuster experience, in order to keep delivering value and keep itself at the front of market development.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Jul 2023
$5m
LATE VC
Mar 2021
$30m
SERIES E
Total funding: $111.6m
Company benefits
- Work from Anywhere - We give you the tools you need to work from wherever you work best
- Make an Impact - We set strong goals and we reach them. We are highly productive, efficient and always focus on how we can make an impact - big or small
- Own Your Career - We give you the tools to continue learning through masterclass, internal courses and external workshops. We practice intentional career pathing and goal setting every quarter
- Accessible Leadership - Open door policy and the programing to ensure you have access to leaders to stay in the know, give feedback, and make real change
- Purposeful Connection - From virtual wine-tastings to our annual in-person get togethers, we build ways for Snapster’s to connect, on purpose
- Intentional Recognition - Peers can recognize each other through our platform, high-five, and quarterly all-company awards. We continue to be a “promote-when-ready” culture focused on the outcomes not tenures and we schedule annual merit conversations to ensure everyone is compensated for great work
Company values
- Be the next - We strive to set the highest standard of quality in everything we do. We always want to drive towards the next great thing by constantly challenging ourselves to improve and break new ground
- Remember the feeling - Our world can be frustrating, confusing, and even challenging at times. We have all been there, so we show empathy and act with humility. We're all human and we respect our customers, partners, and coworkers
- Action is our first instinct - Our passion for our core purpose gives us the courage to reach beyond our comfort zone to try innovative and unconventional ideas. We view honest failure as a learning opportunity for the future
- Do the right thing - Integrity is the foundation for everything we do. We are admired and respected for our commitment to honesty, trust, and transparency. We do the right thing—even when no one is watching
- Stronger united - We've created a positive and inclusive culture that fosters open, honest, and meaningful relationships. We celebrate and embrace our diversity, finding ways for everyone to belong. We invest in each other and we win and learn as a team
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Brad Weisberg
(CEO & Founder)Having studied at Indiana University Bloomington, they founded BodyShopBids.com and TheJMom.com, where they spent 3 years. They founded Snapsheet in May 2011, and have been CEO ever since.
Share this job
View 4 more jobs at Snapsheet