AI cloud for contact centres
Open for applications
AI cloud for contact centres
201-500 employees
Open for applications
201-500 employees
ASAPP's mission is to push the boundaries of AI and CX performance.
Desirable
With around 70% of purchases driven by customer experience, call centres are an important part of many large companies' sales operations. But call centres have a problem retaining skilled agents, with high pressure and workloads leading to a turnover rate more than double other workforces. ASAPP is aiming to fix that by providing AI tools to support call centre agents by reducing their data entry and reporting workload.
ASAPP is by no means alone in this space, with other startups such as Lang, Gong and Cogito entering the AI call-centre market along with growing interest from giants such as Amazon and Google. But its early start (ASAPP was founded in 2014) and focus on development of its NLP models gives it an edge that it seems set to retain, with a client base consisting of enterprise companies such as jetBlue, EY and American Airlines.
ASAPP raised a large amount of funding in 2022, which it has been using to focus on expansion. It is also doubling down on AI research and development of its models. With one survey suggesting that over half of tech and multimedia businesses intend to invest in contact center AI tech in the near future, ASAPP is in a good position to shape the industry as it continues to develop.
Kirsty
Company Specialist at Welcome to the Jungle
May 2021
$120m
SERIES C
May 2020
$185m
SERIES B
World Trade Center, New York, NY
Gustavo Sapoznik
(CEO)Studied at the University of Chicago, before founding ASAPP in August of 2014.
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