Senior Customer Success Manager, Luzmo
€65-80k
+ Commission
More information about location
Embedded analytics platform, purpose built for SaaS companies
Job no longer available
Embedded analytics platform, purpose built for SaaS companies
21-100 employees
Job no longer available
€65-80k
+ Commission
More information about location
21-100 employees
Company mission
To make data insights democratic.
Role
Who you are
- You are a customer success enthusiast with 3+ years of solid hands-on customer experience. You must have experience in a B2B SaaS environment, and are familiar with all aspects of the customer journey
- You are a confident and self-driven person, naturally engaging with customers & colleagues at all levels
- You manage your time and projects proactively and independently
- You are a problem solver with a curious mindset, creatively looking for a Luzmo solution for every challenge. You have an interest in analytics and love juggling around with data
- You speak English and French fluently, other language skills (preferably Dutch) are a plus
- You are a great team player who we can trust and build on
- For this job, we prefer someone who is willing and able to travel to our Belgian HQ in Leuven on a regular basis to connect with the CS team there
- You are open to work as a contractor, unless you live in Belgium
What the job involves
- You will be focused on driving retention and engagement with our customer base. You'll work closely with our clients, working with our Support team to resolve their technical issues and ensuring our clients are happy.
- In a dynamic scale-up environment, you will get the opportunity to rapidly grow both your technical and interpersonal skills and learn from your entrepreneurial colleagues
- You’ll make an impact in organizations from different sectors and sizes by helping them gain the most out of their data through the use of our platform
- Manage your own portfolio, including some of our key accounts. Build a successful relationship with them, your customers love reaching out to you
- Own the whole customer journey, from onboarding and adoption, to renewal and expansion. Be their trusted advisor, resulting in high retention and growth rates
- Understand your customer’s key business outcomes and help them deliver to those objectives in a consultative way. Drive value, make sure your clients are successful in a sticky way
- Go high and wide within a customer’s organization to develop trusted relationships with all stakeholders, like the decision makers, key persona, and power users
- Be a strong Luzmo evangelist with the needed product knowledge to share best practices, educate your customers, provide demos, …
- Be the customers’ advocate within Luzmo - explain customer needs and context to Product and Engineering
- Work closely together with the other teams to evolve, scale, and improve the customer experience and success
- Proactively monitor and manage customer health, risk, and opportunities, and communicate in a transparent way
- Build out the one-to-many Digital Strategies together with the whole Customer Success team
- Empower the success of others - Empowering our customers is always placed at the very heart of Luzmo. Our ability to deliver on our promise will determine the future of our organization. The success of our clients is our success as well
- Accomplish daily - We prefer to tackle challenges via small working pieces rather than one “work in progress”. Through incremental learning we accomplish greater, bigger things
- Innovate fearlessly - Just because something hasn’t been done doesn’t mean it can’t be. At Luzmo, all teams innovate fearlessly. We aim high and raise the bar everyday
- Be personal globally - We have an international focus and concern ourselves with the success of our clients across the world. We believe that maintaining transparency and respect is key, which is the secret to making great things happen
- As a team with respect to the individual - At Luzmo we believe in working together to reach a common vision. We do this while keeping the highest respect for each individual and their personal situation
- Have fun - Yes, we’re professionals who love a good challenge, but we also love to have fun while doing it. We get a kick out of what we do and celebrate our achievements and our failures
Our take
Businesses today know that data can be an immensely valuable asset, helping them make better, more informed decisions - and even surfacing new opportunities. However, it’s not always easy to use data effectively, and implementation can be extremely difficult. Looking to change this is Luzmo (formerly Cumul.io), providing SaaS companies with the tools to provide their users with data-led insights.
Founded in 2015, Luzmo is operating in a similar space to the likes of Tableau and Looker. However, the company has been successfully setting itself apart from competitors by focusing on bringing embedded analytics specifically to SaaS applications.
Reflecting the growing need for quick business decision-making, Luzmo has completed multiple successful funding rounds. With plans to increase the platform's analytical power, the company is also focused on accelerating its international expansion beyond Europe.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jan 2023
$11.6m
EARLY VC
Nov 2020
$4.1m
EARLY VC
Total funding: $16.3m
Company benefits
- Flexible holiday policy
- International get-togethers
- The equipment/software/tech that you need to do your job
- Coaching by a great engineering team
- Remote working possibilities
Company HQ
Leuven, Flanders
Leadership
Karel Callens
(Co-Founder & CEO)Previously worked at CSC, initially as a Consultant before becoming a Manager. Also worked at FOD Economie in Big Data and Analytics.
Haroen Vermylen
(Co-Founder & CTO)Experienced Business Intelligent Specialist having previously worked at FOD Volksgezondheid and Fujitsu Technology Solutions. Also worked as a Data Science Leader at CSC.
Thomas De Clerck
(Co-Founder & CSO)Previously worked as an Advanced Business Manager at Altran and as a Senior Export Consultant at Google.
Salary benchmarks
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