Senior IT Support Specialist, Webflow
EMEA
+ Annual WIN Bonus Program + RSUs
1-2 days a week in office
Webflow is the way to design, build, and launch powerful websites visually — without coding
Posted today
Webflow is the way to design, build, and launch powerful websites visually — without coding
501-1000 employees
Posted today
+ Annual WIN Bonus Program + RSUs
1-2 days a week in office
501-1000 employees
Company mission
To bring development superpowers to everyone.
Role
Who you are
- 5+ years of progressive IT Support experience, including handling complex technical issues independently
- Demonstrated ability to work autonomously in a distributed, remote-first organization
- Strong experience supporting Mac environments in cloud-first companies
- Hands-on administration experience with Google Workspace, Okta, and endpoint management tools (Jamf preferred)
- Experience using ticketing systems such as Jira Service Management, Zendesk, or ServiceNow
- Strong prioritization skills and the ability to manage competing demands across time zones
- Excellent communication skills, with confidence interacting with business stakeholders
- Are comfortable being the primary IT support presence in-region
- Exercise good judgment and know when to escalate
- Remain calm and professional in high-pressure situations
- Take ownership of issues from intake through resolution
- Value structure, documentation, and operational consistency
- Want to be a strong senior contributor within a collaborative global team
- Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact
What the job involves
- We are seeking an experienced and highly self-sufficient Senior IT Support Specialist, EMEA to serve as our dedicated IT presence across the EMEA region
- This role is hands-on and execution-focused: as a key member of the global IT Operations team, you will independently manage day-to-day IT support for EMEA-based employees and serve as the primary support contact during regional business hours, collaborating across IT functions to ensure consistent and aligned service delivery
- In this capacity, you will operate with a high degree of autonomy, exercising strong judgment and professionalism when managing incidents and escalations
- While complex or high-impact issues are escalated to IT leadership as appropriate, you will be trusted to confidently own and resolve the majority of regional support needs without direct oversight
- Reporting to the Senior Manager, IT Operations
- Serve as the dedicated IT support resource for the EMEA region, ensuring a reliable and high-quality support experience for regional employees
- Provide Tier 1–3 technical support for hardware, software, networking, and SaaS tools, prioritizing EMEA while contributing to global support coverage
- Independently manage incidents, requests, and escalations during EMEA business hours, using sound judgment to determine when to involve IT leadership
- Support regional go-to-market and business teams by ensuring their technology environment is stable, secure, and efficient
- Manage the full employee technology lifecycle for EMEA users, including onboarding, offboarding, access management, and asset tracking
- Administer and troubleshoot core collaboration and enterprise platforms (Google Workspace, Slack, Zoom, Atlassian, Okta, etc.)
- Provision and maintain Mac endpoints using Jamf, ensuring compliance with company security standards
- Provide in-person IT support for the London office, including maintenance of office A/V equipment
- Lead and contribute to scoped IT Operations projects and continuous improvement initiatives in partnership with the broader team
- Maintain clear documentation and knowledge base articles to support operational consistency
Salary benchmarks
Our take
Webflow is an AI-native web experience platform that enables teams to design, build, manage, and optimize high-performing digital experiences across the entire website lifecycle — from creation to conversion — without relying on fragmented tools or constant developer handoffs.
Unlike traditional website builders or legacy CMS platforms, Webflow combines visual development, content management, optimization, analytics, localization, governance, and enterprise-grade hosting into a single, integrated system. This allows marketing, design, development, and growth teams — and increasingly AI agents — to collaborate in one shared environment while maintaining brand consistency, security, and control.
Built for a world where websites must perform for both humans and AI systems, Webflow helps organizations stay discoverable and relevant as search, personalization, and content consumption evolve. Native AI capabilities are embedded directly into core workflows, accelerating everything from site creation and content updates to experimentation, personalization, and AEO (AI Engine Optimization).
Today, over 3,000 organizations — from startups and agencies to global enterprises including Dell, Spotify, Dropbox, and Upcwork — use Webflow to build brand-forward digital experiences that drive measurable business results. With a strong partner ecosystem, enterprise adoption momentum, and more than $330M in funding, Webflow is redefining how modern teams build and scale on the web.
Rather than replacing developers, Webflow shifts development effort to where it matters most — freeing teams to move faster, operate more efficiently, and evolve their digital presence without replatforming as their needs grow.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Mar 2022
$120m
SERIES C
Jan 2021
$140m
SERIES B
Total funding: $335.1m
Company benefits
- Modern & inclusive healthcare coverage
- 401K and financial planning
- Flexible paid time off
- Annual retreat and offsites
- WFH Office setup budget
- Health and wellness stipend
- Remote work reimbursements for phone & wifi
- Webflow subscription discount
- Remote-first flexibility
Company values
- Build Lasting Customer Trust
- Win, Together
- Reinvent Ourselves
- Deliver with Speed, Quality, and Craft
Company HQ
Financial District, London
Articles
Leadership
Vlad Magdalin
(Co-Founder & Chairman)Vlad Magdalin is Webflow's co-founder and Chief Vision Officer, leads the vision for a more accessible, expressive, AI-powered web, and never misses a chance to nerd out about great design.
Sergie Magdalin
(Co-Founder)Sergie spent 4 years as a freelance Graphic Designer before joining NameMuir Skate as a Web & UX Designer.
Linda Tong
(CEO)Linda became CEO in 2024 after serving as Webflow’s President and COO. She’s shaping the next era of the web and leads with a people-first approach grounded in clarity, trust, and learning.
Adrian Rosenkranz
(Chief Revenue Officer)CRO at Webflow, guiding teams that support customers at every step. He’s a seasoned GTM leader who believes AI should amplify creativity—and that strong, people-first teams drive meaningful growth.
Rachel Wolan
(Chief Product Officer)Webflow’s CPO and a builder at heart, Rachel leads product, and design teams with creativity and clarity. With 20+ years of experience, she’s focused on scaling AI-native products that empower people.
Allan Leinwand
(Chief Technology Officer)Webflow’s CTO with a passion for empowering builders. Former tech leader at Shopify, Slack, and ServiceNow, he’s spent his career scaling platforms that shape how people work, create, and connect.
Craig Mestel
(Chief Financial Officer)Webflow’s CFO, known for scaling teams, leading IPOs, and making sense of complexity with data. He’s at his best in high-growth environments where he can build, mentor, and help teams win together.
Mike Podobnik
(SVP, People)Webflow’s SVP of People, known for scaling global teams and shaping cultures where people do their best work. He brings clarity, accountability, and deep partnership to every stage of growth.
Diversity, Equity & Inclusion at Webflow
Ulysses Smith (Diversity, Equity & Inclusion Lead)
- Webflow exists so anyone can bring ideas to life on the web. The same belief drives how we build our team. Diverse perspectives spark new ideas, and when everyone's empowered to create, we all Flow Forward faster. The web is for everyone, and so is the team building it.
- Behind any exceptional web experience is an effort to bring in diverse, unique perspectives that understand how different people interact with the web (and the world). We’re committed to better understanding the people we work with and build for. Our work is never done — but here’s how we’re doing so far: https://webflow.com/company/diversity-equity-inclusion
- Webflow has eight identity-based Employee Resource Groups (ERGs) that we call our Flow Communities.They're our spaces to connect, collaborate, and lead together. They bring together employees who share a common identity, lived experience, or allyship interest to foster inclusion, spark innovation, and shape a culture of belonging across our global teams. Our Flow Communities include: 1️⃣ Asians@Webflow 2️⃣ Blackflow 3️⃣ Caregivers@Webflow 4️⃣ Disability@Webflow 5️⃣ Latinoflow 6️⃣ Queerflow 7️⃣ Webflow Vets 8️⃣ Women@Webflow
- “Fostering a diverse and inclusive culture at Webflow is imperative. It encourages new ways of thinking and collaboration, helping us better understand each other and who we’re serving. By valuing varied perspectives and experiences, we become more creative, better at problem-solving, and engage in richer discussions, ultimately leading to stronger business outcomes.” - Linda Tong, Webflow CEO
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