Partner Experience Manager, Valimail

• 7+ years in SaaS operations, including 3+ years focused on partner operations
• Ability to translate partner/program requirements into tangible deliverables (playbooks, enablement assets, processes, and tools)
• Proven ability to set goals, instrument KPIs and manage performance against them
• Strong project/program management skills with cross‑functional coordination and on‑time delivery
• Preferably experience working with technology alliances, resellers/distributors, and managed services providers

Desirable

• The Partner Experience Manager acts as a strategic consultant to the business, responsible for developing and executing operational and enablement strategies that empower our partner ecosystem
• This role identifies, prioritizes, and delivers targeted solutions that empower partners to confidently drive mutual growth
• The Partner Experience Manager applies deep expertise in partner lifecycles, activation and operations to translate business priorities into impactful programs
• Success in this role is measured by the ability to equip partners with the knowledge, skills, and resources needed to drive productivity, accelerate revenue, and strengthen customer outcomes
• This position will report to the VP of Global Partnerships and is an individual contributor role
• Own partner division performance reporting and operations across departments, teams and individual contributors
• Build standard onboarding programs, with decision making authority on content, format (live/on‑demand), delivery and target outcomes
• Design and maintain self‑serve, standalone partner education that ramps new partners on DMARC and enables them to build and run a Valimail solution or services business
• Develop and maintain a certification framework for partner role-types (e.g., MSP, channel reseller, tech-integration partner), including criteria definition, assessment tools, badge or certificate issuance, and ongoing recertification governance
• Establish clear metrics for measuring the success of enablement and certification programs. Analyze learner engagement, retention and performance to continuously improve and iterate on enablement activities
• Design and manage the Valimail partner portal as the primary entry point for all partner types, defining partner journeys, managing access and roles and tailoring content and tools to each partner segment
• Plan and run special programs, including incentives and recognition, with an operational focus to drive engagement, enablement adoption and performance
• Lead the Partner Development motion to generate partner‑sourced (and influenced) pipeline
• Use data, interviews, quarterly business reviews (QBRs) and a Voice of the Partner (VOP) survey to identify partner knowledge and skill gaps and translate these insights into an actionable enablement strategy and priorities, including partner certification programs
• Develop partner technical training that matches partners’ value propositions, as well as content for Partner sales audiences
• Work closely with key stakeholders in Product Marketing (PMM), Product, Revenue Operations and Sales. Align needs and priorities from cross-functional teams into the enablement strategy and plans designed to build scale on high-impact initiatives
• Create detailed project plans for all programs and enablement activities, with clear deliverables and milestones and ensure timely execution