Customer Success Manager, Novidea
Fuelling growth for insurance distribution businesses
Open for applications
Fuelling growth for insurance distribution businesses
201-500 employees
Open for applications
201-500 employees
Company mission
To lead the insurance distribution industry into the new digital age.
Role
Who you are
- 2+ years of experience in a Customer Success or similar client-facing role in a SaaS company
- Proven experience in managing high-touch customer relationships
- Strong communication and problem-solving skills
- Evidence of a growth mindset
- Knowledge or experience in the insurance industry (London Market, Syndicate or MGA)
- Profile accelerator: Hands-on experience with Salesforce (as an implementer, admin, or power user)
What the job involves
- As a Customer Success Manager at Novidea, you’ll play a pivotal role in ensuring our customers achieve measurable success with our platform, taking a proactive approach in creating a long-term relationship and growth of our accounts
- You’ll be the trusted advisor helping customers get the most value out of our solution, whilst providing management of their technical pathway to the latest product version. And importantly, you’ll also act as the voice of the customer internally - helping drive product enhancements and strategic growth
- Own Customer Relationships: Build and maintain strong, long-term relationships with your portfolio of customers, ensuring high levels of engagement and satisfaction
- Customer Health Monitoring: Use data and tools to proactively monitor customer engagement and identify risks or opportunities, running QBRs and health checks,
- Enablement: Guide new customers through company training capabilities, empowering them to confidently use the platform
- Voice of the Customer: Collaborate closely with Product to relay feedback, influence roadmap decisions, and communicate product updates effectively
- Product Expertise & Solutions: Through hands-on learning and usage of the platform, become a trusted advisor for the client when looking at potential changes to their processes, usage of the application
- Cross-Functional Collaboration: Work with technical teams to scope and support client change requests and ensure timely delivery of enhancements
- Renewals & Expansion: Support the ongoing licensing processing and identify opportunities for expansion
Salary benchmarks
Our take
The intention of insurance businesses is to aid clients in growing and buffering their companies. However, a longstanding problem within the complex world of insurance brokerage has been the growth of the insurance broker itself. Novidea offers a cloud-native insurance platform that helps companies manage the insurance distribution lifecycle across all lines of business through front and back-end data consolidation.
Novidea’s platform aims to simplify regulatory compliance actions and provide safe and secure access to data through connected devices. All of this helps onboard and automate, analyze data and generally provide an overview of the insurance company through its cloud-native platform.
2022 saw a period of expansion for Novidea, with the company hiring a new CCO and achieving several substantial rounds of funding. Its 2024 round will be used to expand its offices across its target markets of the US, UK, EMEA, and APAC regions whilst accelerating product innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Company HQ
Netanya, Center District
Leadership
Roi Agababa
(Founder & CEO)Previously VP of Development at SRL and Team Lead at Unit 8200.
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