Senior Key Account Manager, Planet
3-5 days a week in office
Integrated digital payment services
Open for applications
Integrated digital payment services
1001+ employees
Open for applications
3-5 days a week in office
1001+ employees
Company mission
To deliver an exceptional share of shopper spend to our customers through our service, technology and people.
Role
Who you are
- Minimum 3 years as Internal Sales role or Account Manager roles with the desire to grow
- Strong communication, relationship-building, and problem-solving skills. The candidate also needs to embody Planet values and culture, as they represent our organization to our customers
- A "growth and collaboration” mindset, focused on building trust and growing business through support and relationship-building in order to extend Planet services to more locations and/or countries
- Proven experience in sales or business development within the Retail payment industry is highly valued. This includes knowledge of payment processing, financial technologies, regulatory frameworks and understanding the dynamics of the global payment ecosystem
- Fluent English and French speaker
What the job involves
- We are seeking a motivated and dynamic person to join our Key Account Management team. You will play a crucial role in satisfying, retaining, cross-selling, and upselling to our valued customers. Picture yourself as the conductor of an orchestra, harmonizing various departments and stakeholders to ensure a seamless and positive customer experience
- Commercial Focus: most KAM time must be dedicated to commercial activities such as identifying upsell and cross-sell opportunities, negotiating contracts, and meeting booking quotas, in order to drive revenue growth and profitability. Collaborate with global peers to maximize revenue potential
- Customer Satisfaction: Serve as the central point of contact, understanding customer needs, challenges and objectives, and ensuring a seamless experience
- Support: Provide while primarily commercial, KAM also provide vital support to customers, addressing concerns and coordinating with Ops teams who are ultimately in charge of defining and implementing effective solutions
- Collaboration: KAM collaborate closely with cross-functional teams, including Support, Pre-sales, Solution, Implementation, Finance, Marketing, and Executive Sponsors. Their role is to facilitate communication and alignment accross these departments to solve potential issues and meet customer demands effectively
- Customer Advocacy: Articulate customer needs and pain points to communicate to internal teams, drive improvements in service and product offerings
- Key Performance Indicators:
- Retention: manage a portfolio of named accounts, creating individualized account plans. Retain the portfolio and avoid any churn
- Performance monitoring: monitor customer performance and coordinate resolutions for discrepancies
- Revenue ramp: track and maximize revenue ramp against forecasts for new accounts/products/services or any cross-sell or upsell booking
- Upsell & Cross-sell bookings
- Maintain updated customer information in Salesforce and other repositories
Our take
Planet offers integrated digital payment services on a single platform, including acquiring, processing, digital wallets, VAT retfund, and currency conversion. The platform enhances the customer experience by simplifying complex payments, enablingseamless transactions in-store, on-site, or online.
At its core, Planet's centrally hosted transaction platform connects consumers, merchants, banks, and payment networks, offering tailored solutions for both established and emerging markets. The platform is embedded in its customers' busineses, allowing it to operate seamlessly with major global brands like Dolce & Gabbana, Gucci, and Worldpay.
Following its acquisition fo 3C Payment, Planet is combining services to provide a comprehensive range of payment solutions for the parking, retail, and hosptiality sectors. backed by strong investor slike Advent International and Eurazaeo, Planet is ready to continue growth and expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% female employees
12% employee growth in 12 months
Glassdoor (3.1)
Trustpilot (2.1)
Company
Funding (last 2 of 3 rounds)
Nov 2009
$4m
EARLY VC
May 2008
$10m
GROWTH EQUITY VC
Total funding: $18m
Company benefits
- Growth and skills: We know that for some it’s about growing into more senior and exciting roles and for others it’s about becoming a deep technical expert. No matter what your ambition, we are with you all the way. We will invest in you to keep your skills relevant and you motivated
- Flexible working: Work from home? Work in the office? Have family and life commitments that mean you want flexibility? We care about what you deliver, not where you work nor the hours you work. We offer the flexibility that suits you and your life
- Workplace diversity: We want our workforce to reflect the world we live in and the customers we serve. We are proud to support a culture of inclusion where everyone and anyone can bring their whole selves to work
Company HQ
Galway, Ireland
Articles
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