Technical Support Engineer, Kantata
£40k
+ 10% Variable Bonus
More information about location
Cloud based project management software
Open for applications
Cloud based project management software
201-500 employees
Open for applications
£40k
+ 10% Variable Bonus
More information about location
201-500 employees
Company mission
To enable organizations of any size to successfully manage and scale their people, projects, revenue, and profitability.
Role
Who you are
- Familiar general knowledge of modern web technology and accessibility – e.g., Server-client relationship, DOM, REST API, HTML/CSS/Javascript stack, HTTP statuses, modern web browsers and operating systems, mobile applications/device types, SaaS/PaaS architecture, etc
- Familiar knowledge of software development lifecycle – from roadmap to development to QA to deployment
- Experience with relational database structures (SQL, SOQL, etc), techniques and considerations for traversing related data tables/objects
- Sound communication skills including business writing and excellent spoken and written English
- Ability to articulate technical concepts into concise and understandable explanations for a less technical reader
- Demonstrable skill in analysis or technical problem solving
- Self-management, ability to maintain productivity and quality without constant direct supervision
- Hold or be studying a computer science or software engineering related degree or comparable and demonstrable knowledge of key concepts
- Specific knowledge of Salesforce, Apex, and the master-detail object model are a significant plus, though not required
What the job involves
- You will join a team responsible for providing support to our client Kantata SX installations on the Salesforce Platform (PaaS) working with Customer Support, Professional Services and our Customer Success Managers
- The Customer Support team’s focus is triage, routing, and initial handling of customer-reported issues
- Support’s objective is to understand the customer’s configuration setup and provide context and explanation for the observed behavior and position the customer to be a savvier user of their delivered solution as well as have a clear view of their options and paths for further evolution of their setup
- Should we encounter system functional issues, Support advocates for the customer in highlighting, pursuing, and communicating the solution path with internal teams to resolve the customer experience. Our mission is to answer our customers’ questions with ease and speed
- Troubleshooting/investigation of customer-reported issues and questions
- Communication and analysis of relevant concepts, configuration setups, and product information
- Positioning and accommodation of relevant Kantata SX capabilities and services
- Escalation handling, prioritization, communication, and customer advocacy for resolving functional issues
- Enablement and engagement with colleague teams – Education, Customer Success, Service Delivery, Sales – to recognize and identify action opportunities and optimize collaboration to enhance customer experience
- Time-specific shift attendance and resource schedule compliance for coverage purposes. Occasional shifted and off-hours tasks may be required
- Ability to be successful in self-management and discipline towards attendance, communication quality, and team participation
- Voice and video meetings with customers and colleagues
Salary benchmarks
Our take
Kantata is a business management software aimed at the professional services industry. This SaaS platform has been designed to meet the needs of a modern workforce, providing services such as employee time tracking, project management, and resource allocation.
The company's purpose-built technology includes a suite of features, such as a resource optimizer that helps managers allocate the right people to the right project for the correct amount of time. It also includes a private social network for users to share information with peers in the industry. Kantata already has several profitable tie-ups with essential business software such as Salesforce, helping it outpace rivals.
As more organizations in professional services invest in resource management solutions, the industry is awash with companies all competing for this business. These include industry heavyweights Basecamp, Zoho Projects, and ClickUp. Born from the merger of Mavenlink and Kimble Applications, Kantata is set to see accelerated growth as it focuses on further development of its comprehensive platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2019
$48m
SERIES E
Nov 2016
$39m
SERIES D
Total funding: $111.5m
Company benefits
- Group Health Insurance with Coverage Options for Medical, Dental, and Vision
- Life Insurance
- Voluntary Insurance Options Such As Auto, Home, Legal, and Pet Insurance
- Paid Parental Leave
- Voluntary Commuter Benefit Options
- 401K + Company Match to Save For Your Future
- Flexible Work Options - Remote or Hybrid
- 15 days of Paid Time Off, Plus Two Additional Days With Each Year of Employment
- Sick/Wellness Time Off
- 9 Paid Holidays + Floating Holiday
- Volunteer Time Off
- Top Performers Employee Recognition Program
- Philanthropic, Social, and Wellness Events Through KantataLife
- Reimbursement for Wellness Applications (including Kindle, Headspace, Peloton)
- Monthly Remote Stipend
- Employee Assistance Program
Company HQ
East Irvine, Irvine, CA
Leadership
Roger Neel
(Senior Business Advisor)Former Technical Advisor at The Bold Italic and Director Strategic Partner Solutions at InQuira. BA in Economics and Computer Science from Cornell.
Ray Grainger
(Founder & Executive Chairman)Former EVP Global Services and Strategic Partnerships at InQuira and Global Managing Partner at Accenture. BSc in Engineering at Harvey Mudd College.
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