Customer Success Associate, Wunderkind
3 days a week in office (Soho, London)
Performance marketing channel
Open for applications
Performance marketing channel
501-1000 employees
Open for applications
3 days a week in office (Soho, London)
501-1000 employees
Company mission
To unleash the extraordinary power of individuality and become the world's leading behavioural marketing software.
Role
Who you are
- 1+ years / previous experience [either internship or full time] in Marketing, Strategy, Client Services or other related field
- Previous academic/internship experience in retail, eCommerce, email marketing and/or website analytics (including Google Analytics) strongly preferred but not required
- Excellent verbal & written communication skills and EQ; you enjoy building relationships, overcoming push back, engaging in high touch client interaction and using data to persuade & tell compelling stories
- Attention to detail with the ability to project manage, set priorities and stay organised when managing multiple client relationships
- Entrepreneurial spirit with a healthy dose of humility
What the job involves
- As a Customer Success Associate on the Customer Success, E-commerce team, you will help senior leaders at our client companies solve their most pressing digital problems through our cutting edge, People Based Marketing (PBM) software
- The role involves a consultative and holistic approach to both digital marketing and client management, including building out comprehensive marketing strategies based on consumer behaviour, executing and optimizing those strategies, all while delivering next-level results and service
- Customer Success Associates undergo an initial training, including structured classroom training, direct mentorship and early exposure to some of our biggest clients
- Associates are then given tremendous responsibility to work directly with clients on building out their marketing strategy
- If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth
- With a dedicated Senior Customer Success Manager as a mentor, you will own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise and mid-market customers, including initial on-boarding, strategy development, campaign execution and optimisation and retention
- Develop a trusted advisor relationship with customer key stakeholders to fully understand your customer's business strategy and measurements for success
- Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
- Use your attention to detail to execute campaigns efficiently and flawlessly
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
Salary benchmarks
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of more than 1,000 top brands and publishers, including Uniqlo, Refinery29, and HelloFresh. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company benefits
- Health: Good health is important so employees and their families are offered private medical insurance and dental cover. Employees receive a generous contribution towards long term sickness and disability. And have 24/7 access to the Employee Assistance Program.
- Life insurance cover offers a peace of mind.
- PTO: Wunderkind provides 25 days paid time off for vacation, personal reasons and sick days plus UK Public Holidays and paid company holidays.
- Parental Leave: When Wunderkinds have their own wunderkinds, they are entitled to 20 weeks primary care leave or 12 weeks secondary care leave.
- Professional coaching: Employees have the opportunity to connect with a professional coach for a totally confidential conversation about their performance, growth, relationships, company culture, whatever is on their mind.
Company values
- Come Hungry: This is all about mindset. Work isn’t work when you arrive with a desire to learn fast, constantly self-improve and unleash your own potential.
- Carry Each Other: Be driven, but not to beat the next person. Be driven to have each other’s back at all times, and to keep the community welcoming, open and supportive.
- Drive Undeniable Performance: Everyone at Wunderkind has a role in the undeniable growth generated for clients.
- Respect People, Privacy, Ideas: The “&” was left out by design — as they believe respect should be guided but never be limited.
- Bounce Back: Building new products, companies, and categories is not for the fainthearted. Meet each challenge with grit and gusto. And never stop moving forward.
Company HQ
World Trade Center, New York, NY
Articles
Leadership
Ryan Urban
(CEO)Previously served as CEO for eUrbanWorks. Experience as Head of Marketing for Bonobos, later sitting on the Advisory Board, as Chief Revenue Officer for BabyAge.com and Head of eCommerce for BrickHouse Security.
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