Customer Collections Specialist, Nexamp
$21.00-$25.00 per hour
More information about location
Clean energy solution provider
Be an early applicant
Clean energy solution provider
501-1000 employees
Be an early applicant
$21.00-$25.00 per hour
More information about location
501-1000 employees
Company mission
To build the future of energy that is clean, simple, and accessible.
Role
Who you are
- Experience managing both inbound and outbound collections activities with measurable performance results
- Demonstrated success recovering past-due balances while maintaining customer satisfaction
- 2+ years of professional experience, in a collections role
- Prior customer service or call center experience required
- Strong negotiation skills with the ability to diffuse escalations and influence outcomes
- Knowledge of Billing and Collections procedures
- Experience with skip tracing tools and investigative techniques to contact customers
- Passion for delivering excellent customer service and retention strategies
- Proficient in Excel, typing, and computer navigation skills
- Salesforce or similar CRM system experience required
- High attention to detail with the ability to produce accurate, professional written communication under time pressure
- Ability to work effectively with diverse teams in a collaborative environment
- Experience with Utilities or Renewable energy is a plus
- Accounts Receivable knowledge/experience is a plus
- Familiarity with Zuora or similar billing systems is a plus
- Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today
- Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization
- Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality
- Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions
- Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry
- Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions
- If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply
What the job involves
- Nexamp is seeking to hire a Customer Collections Specialist to join it's Customer Retention & Collections team
- In this role, you will be responsible for contacting customers – both residential and commercial – with outstanding balances and working with them to remit payment, all while helping the team deliver the industry leading customer experience that Nexamp is known for
- You will report to the Supervisor, Customer Retention & Collections
- De-escalate challenging situations by using active listening, empathy, and problem-solving to resolve issues and sustain positive relationships
- Utilize multiple systems (Salesforce, Zuora, Nexamp Portal) to identify and resolve problems efficiently. experience working with automation tools or dialing systems is a plus
- Accurately document and track collections processes and activities to ensure accuracy and compliance
- Enhance customer retention by providing clear explanations of community solar benefits, addressing concerns, and creating a positive customer experience that encourages continued engagement
- Perform skip tracing techniques to locate hard-to-reach customers using various tools and investigative strategies
- Prioritize customer experience by delivering empathetic, solution-driven interactions that foster trust and satisfaction
- Manage collections for both residential and commercial accounts, including large accounts with multiple locations, ensuring tailored collection strategies to maximize recovery rates and proactively following up to ensure invoices are paid on time, minimizing delinquencies and maintaining strong customer relationships
- Collaborate within the team, sharing innovations and best practices to drive continuous improvement
- Efficiently manage multiple daily tasks, including making outbound calls, handling inbound inquiries, responding to emails, managing Salesforce cases, and following up to ensure timely resolutions
- Identify trends and recommend process improvements to enhance recovery rates and customer retention
- Clearly explain community solar benefits and savings to customers, enhancing their understanding and engagement
Our take
Nexamp stands as a leading force in the shift towards a new era of clean energy. Specializing in solar energy solutions, the company spearheads the design, construction, and operation of solar assets throughout the US.
By offering subscription-based access to solar farms, Nexamp enables homeowners, businesses, and municipalities to harness solar energy benefits without the burden of upfront costs or risks. With a diverse portfolio and a customer base exceeding 70,0000, Nexamp's unwavering commitment to accessible, sustainable energy has solidified its position as an industry leader.
Bolstered by a substantial influx of funding in 2025, Nexamp is poised for expanded influence. This financial boost will fuel the development of a 6 GW project pipeline. It's already started 49 solar and battery storage projects, extending the benefits to thousands of households and furthering its mission towards a sustainable energy revolution.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2024
$2m
GROWTH EQUITY VC
Apr 2024
$520m
GROWTH EQUITY VC
Total funding: $1.0bn
Company benefits
- Health benefits starting day one
- Company sponsored service days
- Company contributed HSA account
- Cell phone reimbursement
- Flexible hybrid work arrangements
- Educational assistance
- Flexible time off
- Parental leave
- 401k company match
- Commuter/transit benefits
Company HQ
Downtown Crossing, Boston, MA
Leadership
Will Thompson
(Co-Founder)Graduated from Tufts University with a BASc in Environmental Engineering. Previously served as a Captain in the United States Army and as a Commander in the U.S. Coast Guard. Also worked as an Assistant Project Manager at CDM Smith.
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