Integrations Consultant, Enable
Customer Success
Software for rebate management
Job no longer available
Software for rebate management
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To evolve the way B2B trading partners work together into true collaboration.
Role
Who you are
- 3+ years customer-facing experience
- Experience working with ETL (Extract Transform Load) pipelines
- Ability to confidently present product and technical information to customers and internal stakeholders
- Programming experience with knowledge of at least two languages. SQL, C#, and Python are our core languages and experience here is preferred but not essential
- Familiarity with relational databases, APIs, and automation
- Ability to communicate solution information to a non-technical audience
- Willingness to work independently or collaboratively
- Ability to break down and explain complex concepts
- Excellent written & verbal communication skills
- Appetite for a technical role with a bias towards customer facing communication
- Ability to work effectively under pressure and provide deliverables to agreed timeframes
What the job involves
- As an Integrations Consultant, you will be responsible for ensuring that customers’ integration requirements are met in a timely manner to support their go-live with Enable
- You will consult with customers and internal teams to ensure that integrations within the Enable platform are technically feasible
- You will work directly with customers, alongside our onboarding teams, to design and validate data integrations in and out of Enable
- You will be assigned to enterprise customer projects and will frequently liaise with customers directly, using your expertise to understand problems, provide guidance, and explain complex technical topics
- Following meetings, you will work with onboarding teams to design integrations that meet the success criteria defined by the customer and ensure their successful deployment
- You will be the go-to person, internally and externally, for any questions about technical aspects of the Enable platform
- Alongside work with customers, you will work collaboratively across our internal Revenue and Engineering teams to effectively capture and deliver customer integrations
- You will be solution focused and given creative freedom to determine pragmatic, customer-focused solutions to technical problems
- You will be seen as a technical guru and enjoy teaching and helping the team, offering to assist on technical topics within your realm of knowledge
- Be responsible for the successful delivery of customer data integrations into and out of Enable
- Meet with enterprise customers alongside our onboarding teams as part of customer implementation
- Work closely with customers to understand their integration requirements and explain Enable’s integration capabilities
- Explain technical concepts to customers and internal teams with confidence
- Act as a product and technical expert in conversations with our customers
- Propose bespoke integration solutions to meet customer data requirements and accelerate progress towards go-live
- Identify technical blockers to project progress and proactively resolve or escalate these to ensure project timelines are not impacted
- Document detailed requirements for custom SQL exports for customers
- Document detailed requirements for custom C# imports for customers
- Solution and create data pipelines using Azure Data Factory
- Provide advice to onboarding teams around customer exports and data integration
- Support the wider Customer Success team on advanced data topics
- Assist with technical customer queries
Our take
Rebates – payments from seller to buyer after the buyer has purchased specified goods – are an essential part of operations in a range of industries, acting as both an incentive to drive sales and a way to foster loyalty between trading partners. However, the archaic systems and timely practices surrounding the management of these rebates have the potential to negate the intended benefits. Enable delivers a rebate management platform that drives trusted relationships between B2B trading partners by simplifying processes and minimising disputes.
Enable was founded in 2016 in response to supply chain problems caused by broken trust, lost agreements, and siloed data surrounding rebates. Its platform automates processes to increase efficiency, accelerates rebate claims, manages pricing calculations and, importantly, reduces disputes by keeping accurate audit trails. The company stands out by focusing not only on simplifying rebate processes, but also by converting rebates into an “engine for growth”.
Enable has raised considerable funding and support, serving many customers, demonstrating the utility of its product. Investment is cited to increase headcount and accelerate its growth into new global markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2023
$120m
SERIES D
Oct 2022
$94m
SERIES C
Total funding: $273.8m
Company benefits
- Hybrid working environment
- Work-life balance
- Free food and drink
- Generous vacation time
- Colleague bonus plan
- Cycle to work scheme
- Parental leave
- Wellness program
- Regular social events
- Equity plan
- Bring your pets to work
- Electric vehicle scheme
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrew Butt
(Co-Founder & CEO)Co-Founder and former Managing Director of the eCommerce division of DCS Group. Co-Founder and former Director of Enable Infomatrix.
David Hunt
(Co-Founder)Member of CEO Group at Vistage Worldwide. Former Operations Director of the eCommerce division of DCS Group.
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