Customer Support Specialist, Clio
EMEA
€38.2-51.8k
Legal practice management software
Be an early applicant
Legal practice management software
1001+ employees
Be an early applicant
€38.2-51.8k
1001+ employees
Company mission
Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.
Role
Who you are
- Pride your ability to connect with a wide range of people and love working with customers of all skill levels and personality types
- Excitement about finding new and complex problems to solve
- Patience, compassion and understanding
- Curiosity to strive to continuously improve and learn
- Ability to thrive at multitasking and prioritizing in a fast-paced environment
- Tech-savviness and excitement to dive into learning new platforms
- Excellent writing skills, and the ability to write in a professional tone with little to no grammatical or spelling errors
- Strong verbal communication skills, able to express yourself in a clear, concise, and empathetic manner
- Self-driven attitude and willing to take initiative to grow your skills
- Fun, outgoing, and engaging personality - and love to work as a cohesive team
Desirable
- Have customer focus at your core and are eager to make a career out of helping clients be successful
- Have experience working with web-based/SaaS applications
- Are familiar with Zendesk or similar CRM software
- Are familiar with Legal or other professional service industries
- Are open to working evening and night shifts
- Are proficient in Google Suite and Microsoft Office
- Are proficient in Windows and/or Mac operating environments
What the job involves
- We are looking for someone who is interested in playing a critical role in a close-knit team as we strive to become the market leader in the UK
- This team is hyper-focused on enabling our customers’ success at every interaction point with Clio
- We are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers’ businesses
- You will serve as a trusted advisor and bring your consultative mindset to each interaction and drive effective change by representing the voice of the customer and acting as the connective tissue between our Customer and the Product team
- Handling a high volume of inbound requests by phone, chat, and email with an eye to making the customer experience as effortless as possible
- Advocating for the value Clio provides and become an expert in all of Clio’s features and functionality
- Methodically troubleshooting technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams
- Confidently answering questions asked, providing advice, training solutions and proactively solving the customers next challenge to help them get the most out of working with Clio
- Adding to our knowledge base, consistently checking for quality, and coaching our users in the usage of self-serve resources
- Capturing feedback on the product for use by our Product team
- Contributing to personal and group projects to improve service delivery and processes across the department
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised a large amount of investment capital, most recently in a 2021 Series E round which saw the company attain unicorn status with a valuation exceeding $1 billion. This funding is being used to accelerate its product development, hire additional talent, and for expansion into new markets with a focus on the EMEA region, particularly the UK and Ireland.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Company equity
- $500 contribution when you become a parent and/or guardian
- 4-week minimum vacation
- Work from home when you need to (role-specific)
- Parental leave options for moms and dads
- Customizable extended health benefits (including $2000 per year to spend on counseling)
- Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
- Pension plans
Leadership
Jack Newton
(CEO)Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.
Rian Gauvreau
(Board Member)Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.
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