Customer Success Engineer, Quantum Metric
+ Stock options
More information about location
Continuous product design platform
Be an early applicant
Continuous product design platform
201-500 employees
Be an early applicant
+ Stock options
More information about location
201-500 employees
Company mission
To improve how organizations use their data to understand their customers and build customer-defined digital products faster.
Role
Who you are
- Past experience developing, implementing, or managing digital solutions
- Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred
- Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI
- Development experience with HTML, CSS, and JavaScript
- Experience with React, Angular, Vue, or native mobile is a plus
- Must exhibit proficiency in JavaScript development
- Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
- Expert knowledge of browser developer tools to test scripts & diagnose issues
- Familiarity with the page load lifecycle & techniques for performance optimization
- Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
- Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
- Excellent verbal and written communication skills, including presentation skills
- Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
- Travel - estimated once per month
What the job involves
- As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth
- You will understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives
- Adapt quickly to changing priorities and capable of operating in an ambiguous environment
- Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements
- Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms
Salary benchmarks
Our take
Quantum Metric accelerates the creation of digital products by enabling businesses to build faster, more efficiently, and with greater confidence. Its continuous design platform connects companies directly with digital customer interactions, allowing them to make real-time decisions that align their products with consumer preferences. The effectiveness of Quantum Metric's approach is evident in its impressive client list, which includes US Bank, Western Union, Air Europa, and laska Airlines.
Its clientele spans diverse industries, from eCommerce to fintech. This breadth is unsurprising given the increasing online shift across most sectors, making the creation of optimal digital products more crucial than ever. With booming areas like eCommerce and neo-baking, many companies have the financial resources to invest in tools that support and strengthen their operations.
The platform's versatility across various business areas gives Quantum Metric a competitive edge over rival analytics tools from Adobe and Google, which are more limited in scope. Given this advantage and the expanding digital landscape, Quantum Metrics is well-positioned for continued significant success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"At Quantum, the ability to learn is always available. Every employee has access to online learning resources like Udemy. And if you express interest..."
Funding (last 2 of 5 rounds)
Jan 2021
$200m
SERIES B
Sep 2018
$25m
SERIES A
Total funding: $228m
Company benefits
- Comprehensive health plan: Medical, dental, vision, and mental health with 99% of the medical base plan paid by the company
- Commitment to learning: Grow both professionally and personally with coaching, mentorship, and other learning opportunities
- Unlimited PTO: Instead of a fixed number of paid vacation days each year, employees can take the time they need
- Company equity: We’re passionate about our work and want everyone to feel ownership over what we do here
- 401(k) matching: Employees can invest in their futures with our 3% 401(k) matching program
- Flexible work: Though we’re remote first, we have dedicated offices in Denver, Colorado Springs, Chicago, London, Frankfurt, and Madrid.
- Quantum Recharge: After 3 years, employees are given a sabbatical where they can disconnect for 3 weeks
- Home office + internet stipend: We offer a one-time work from home stipend and a monthly stipend to cover internet costs
Company values
- Passion: Be driven by strong interest, enthusiasm, and dedication to what you contribute both in and outside of work
- Persistence: Have the tenacity to follow-through on projects and goals, face challenges, and look for new opportunities
- Integrity: Do the right thing, uphold honesty, and take commitments seriously, both professionally and personally
Company HQ
Northgate, Colorado Springs, CO
Articles
Leadership
Mario Ciabarra
(CEO)Began their career as a PwC Consultant before a combined 2 years at Virgin and HP. They founded DevStream, Rock Your Phone, and Intelliborn before founding Quantum Metric in January 2015.
Diversity, Equity & Inclusion at Quantum Metric
- At Quantum Metric we understand that we have a role to play in improving representation at our company and in the industry. Please see below for a few of our programs and initiatives
- There are eight Employee Resource Groups that you can join as a member or as an ally: - Minds Matter - Mosaic (AANHPI) - Pride - QM Parents - QM Women - Quantum Peak - We Are Black - Young Dragons
- Guest Speaker's Series: We've had several special guest speakers for Black History Month, Pride Month, Juneteenth and are developing a speaker series so these informative sessions will be an ongoing!
- Slack channels that foster inclusion and belonging - each employee resource group has a slack channel. There are also channels for any activity you might enjoy (travel, hiking, cycling, pets, reading, etc.).
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