Senior Pricing Strategy and Operations Manager, ServiceTitan
$151.1-202.1k
+ Annual bonus, equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$151.1-202.1k
+ Annual bonus, equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 8-12+ years of Pricing Strategy and Analytics experience, ideally in SaaS, software, or consulting firms specializing in pricing and packaging
- Proven track record of leading and executing complex pricing strategies that drive revenue growth, customer retention, and market competitiveness
- Deep expertise in customer research and pricing methodologies, including Conjoint Analysis, Gabor-Granger, Van Westendorp, and other pricing frameworks
- Strong executive presence with the ability to influence senior leadership and drive cross-functional alignment on strategic pricing initiatives
- Exceptional analytical and financial modeling skills, with deep proficiency in Microsoft Excel, Tableau, and data visualization tools
- Experience with CPQ, Salesforce, and other pricing systems, ensuring scalable and efficient pricing operations
- A proactive and strategic mindset, with a high tolerance for ambiguity and a strong ability to drive change in a fast-paced environment
- Bachelor’s degree in Economics, Business, Statistics, Finance, or related field; MBA preferred
What the job involves
- Strategic Pricing Development: Design and implement advanced pricing strategies, including subscription, value-based, and usage-based models, to drive revenue growth and market competitiveness
- Cross-Functional Leadership: Lead initiatives with Product, Sales, Marketing, and Finance teams to develop and refine pricing and packaging proposals for both existing and new product offerings
- Market and Customer Research: Conduct comprehensive market analyses, customer segmentation, and competitive benchmarking to inform pricing decisions and identify opportunities for optimization
- Financial Modeling and Analysis: Develop and present detailed pricing models and financial projections to senior leadership, ensuring strategic alignment and clarity
- Pricing Operations Management: Oversee the implementation of pricing changes, including managing price lists, discount structures, and pricing tools, ensuring operational efficiency and accuracy
- Performance Monitoring: Build and maintain dashboards and reporting tools to monitor pricing effectiveness, customer feedback, and market trends, providing actionable insights for continuous improvement
- New Product Introduction Support: Collaborate with cross-functional teams from product ideation to rollout, ensuring cohesive pricing strategies and stakeholder alignment
- Mentorship: Guide and develop junior team members, fostering a culture of analytical excellence and strategic thinking within the pricing function
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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