Accounts Receivable Specialist, SkySpecs

• Takes pride in building efficient, accurate processes
• Wants to understand how a high-growth company manages customer relationships and cash
• Is energized by problem-solving and continuous improvement
• Is interested in growing into AR management
• Thrives in fast-paced environments where individual initiative is valued
• 2-4 years of professional Accounts Receivable experience, specifically including invoicing, cash application, and collections
• Proficiency with NetSuite or similar ERP platforms (SAP, Oracle, Dynamics)—or demonstrated ability to learn ERP systems quickly -
• Advanced Microsoft Excel skills: VLOOKUP, pivot tables, formula construction, and data analysis
• Strong analytical mindset paired with decisive problem-solving and decision-making abilities
• Proven ability to maintain accuracy while managing high-volume, detail-oriented work -
• Collaborative team player with strong individual initiative and ability to navigate ambiguity -
• High level of professionalism and commitment to maintaining financial controls and compliance standards
• Excellent communication skills, both written and verbal, with ability to communicate across departments and with customers
• Strong organizational and time management skills to handle simultaneous, complex issues
• Currently located in the United States with legal work authorization and ability to work US Eastern Time hours

Desirable

• We're seeking an AR Specialist to own a critical function: managing the accounts receivable operations that fuel SkySpecs' cash flow and support our mission to transform renewable energy
• This is more than a transaction-processing role
• You'll take full ownership of our Order-to-Cash cycle's execution, managing customer billing relationships, optimizing cash collection processes, and building the operational foundation for leading AR teams as we scale
• If you want to master financial operations, understand end-to-end business processes, and develop the AR function, this is your opportunity
• You'll ensure every invoice is accurate, complete, and delivered on time - managing the entire billing workflow from PO review to customer delivery
• Execute high-volume invoicing: Manage peak billing periods and month-end close cycles, maintaining accuracy under pressure
• Develop deep operational knowledge: Understand SkySpecs' corporate divisions, business units, and workflows so you can serve as the go-to expert for billing questions
• Own customer billing data: Utilize internal software systems to retrieve PO details, operate customer portals, and maintain accurate records
• Coordinate cross-functionally: Partner with Sales, Operations, and Implementation teams to ensure correct and timely billing—developing relationships that make you invaluable to the business
• Manage billing adjustments: Execute credit memos, rebills, and customized billing requests with minimal oversight
• Ensure tax accuracy: Determine and apply VAT, state taxes, and international regulations correctly—gaining expertise in multi-entity, multi-currency billing
• Maintain the accuracy and timeliness of cash receipts, serving as the critical link between customer payments and our records
• Apply customer payments daily in NetSuite: Process payments efficiently while maintaining meticulous records
• Flag and escalate proactively: Identify unidentified payments, mismatches, or anomalies and immediately notify the Senior Manager -exercising judgment on what matters -
• Maintain clean records: Ensure cash application records are audit-ready and support month-end reconciliation reviews
• Own reconciliation accuracy: Take responsibility for ensuring customer accounts are clean and dispute-free
• Lead daily collections efforts, manage customer inquiries, and resolve billing issues—developing professional relationships that strengthen customer loyalty
• Manage AR inbox daily: Monitor, triage, and resolve customer inquiries with responsiveness and professionalism - becoming the trusted contact for billing questions
• Execute proactive collections: Contact customers on past-due and near-due invoices, provide necessary documentation, and achieve collection targets
• Issue customer statements and research billing queries: Conduct weekly verification of billing accuracy and follow up on discrepancies
• Troubleshoot and resolve independently: Handle account reconciliations and billing issues with a self-starting approach - escalating to leadership only when necessary
• Lead complex dispute resolution: Work cross-functionally with Sales, Operations, and Finance to resolve billing disputes while maintaining strong customer relationships
• Organize for audits: Maintain customer files and documentation, escalating sensitive or complex accounts to the Senior Manager as appropriate
• Support month-end and audit activities: Provide timely documentation and support for close and annual audit reviews
• Own the AR function's processes and documentation—identifying efficiency opportunities and building systems that scale as the company grows
• Document and improve SOPs: Maintain standard operating procedures for AR functions, identifying opportunities to streamline workflows and reduce manual effort
• Build the customer knowledge base: Create and maintain shared notes on payment patterns, billing preferences, and account-specific considerations - making knowledge accessible to the team
• Identify automation opportunities: Flag manual processes that could be automated or improved, presenting recommendations to leadership
• Support system optimization: Serve as the AR functional expert for NetSuite, providing feedback on billing workflows and supporting system enhancements
• Respond immediately to internal and external requests: Build a reputation as reliable and responsive
• Collaborate across departments: Work with Sales, Operations, Implementation, and Finance teams to resolve issues and improve processes
• Escalate with judgment: Know when to escalate concerns and when to solve independently
• WHAT YOU'LL DEVELOP IN THIS ROLE
• Technical Expertise:
• Mastery of NetSuite AR module and potential to influence billing automation
• Proficiency in multi-entity, multi-currency billing and international tax regulations
• Advanced Excel skills applied to financial analysis and reconciliation
• Understanding of end-to-end Order-to-Cash processes
• Business Acumen
• Deep knowledge of renewable energy industry dynamics and customer business models
• Understanding of long-sales-cycle business operations and contract management
• Exposure to financial controls, compliance requirements, and audit processes
• Leadership Capabilities:
• Cross-functional collaboration and relationship-building
• Independent problem-solving and decision-making
• Process improvement and operational thinking
• Mentoring and knowledge-sharing with more junior team members
• Career Growth:
• Mentorship from the Senior AR Manager in process optimization and financial strategy
• Involvement in strategic projects and process improvements
• Visibility to Finance leadership