IT Support Engineer, Shutterstock
Occasional travel
Royalty-free media library
Be an early applicant
Royalty-free media library
1001+ employees
Be an early applicant
Occasional travel
1001+ employees
Company mission
To help creative professionals from all backgrounds and businesses of all sizes produce their best work with incredible content and innovative tools, all on one platform.
Role
Who you are
- 3+ years of Desktop Support experience
- Expertise with Windows, macOS, Active Directory, networking (TCP/IP, DNS, DHCP), and Windows Server
- Knowledge of enterprise security tools (encryption, antivirus, system management)
- Experience with Google Workspace, Slack, Okta, and Jamf
- Strong A/V support skills, especially for digital and live event systems
- Excellent customer service, prioritization, multitasking, and communication abilities
- Capable of creating clear documentation and training materials
- Comfortable working within SLA targets and operational metrics
What the job involves
- Shutterstock is seeking a sharp, resourceful IT Support Engineer to deliver top-tier technical support in a fast-paced, creative tech environment
- Based in our Dublin office, you’ll be the go-to expert for hardware, software, applications, and A/V systems — supporting employees locally and around the globe
- This role is ideal for someone who thrives on troubleshooting, adapts quickly to shifting priorities, and communicates clearly with users of all technical backgrounds
- You’ll not only handle day-to-day support but also contribute to infrastructure projects and process improvements that enhance the Shutterstock experience company-wide
- Provide responsive support for desktops, phones, systems, and apps across local and remote teams
- Lead and assist in IT infrastructure efforts, including server upgrades and office builds
- Manage A/V systems, video conferencing tools, and live event support
- Troubleshoot and maintain equipment like projectors, speakers, mics, and digital audio systems
- Collaborate with security, networking, and infrastructure teams to resolve issues
- Track and escalate incidents in a team-based support system
- Identify automation opportunities to streamline IT operations
- Join an on-call support rotation and travel occasionally to other offices
Our take
Shutterstock is a global leader in licensed images, videos, and music, serving creative professionals like designers, filmmakers, and marketers. Content creators upload their work, which is then used by businesses and media organizations in various projects. It's a two-sided marketplace that fuels creativity worldwide.
Shutterstock offers a variety of plans for individuals, teams, and enterprise customers as well as creative editing and collaboration capabilities. Their aim is to build sophisticated tools to help the world experience images and videos in a more beautiful way - they believe that the harmonious union of design and technology can influence global communication.
Shutterstock's brand portfolio includes Bigstock, Offset, PremiumBeat, Rex Features, and Shutterstock Custom, adding hundreds of thousands of images weekly. More recently it introduced generative AI and fairly licenses artists' work for their AI-generated content, unlike competitors. This ethical approach bodes well for the company, positioning it well for future growth and innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Flexibility: Shutterstock operates in a Hybrid model that is centered around flexibility and enabling collaboration, innovation, and accountability no matter where we are
- Connection: Whether virtual or in person, we make sure there are plenty of opportunities and events to connect and have fun
- Recognition: We never miss an opportunity to celebrate our achievements and recognize great work through our global recognition program
- Empowerment: We offer generous and competitive compensation packages, PTO, wellness initiatives, on-and-off working hours, tuition reimbursement, and an employee referral bonus
- Growth: Your development is top of mind. Our SkillUP Program enables you to take ownership of your personal development through virtual learning offerings, and we are constantly adding to the platform to meet your changing needs
- Belonging: Our goal is to build a workforce that is, at all levels, representative of the diverse global community we serve and where all employees can come to work as their authentic selves
Company HQ
Midtown South, New York, NY
Leadership
Jon Oringer
(Executive Chairman)Previously Board Member at Partnership for New York City for 6 years and Founder, CEO at SurfSecret Software for 5 years.
Salary benchmarks
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