Client Operations Specialist, Kantox
French Speaker
Currency management automation software
Open for applications
Currency management automation software
101-200 employees
Open for applications
101-200 employees
Company mission
Kantox is on a mission to build fully automated currency management solutions, to help businesses streamline their entire FX workflow while enabling them to deal in foreign currencies as easily as local ones.
Role
Who you are
- 2-3 years of experience, preferably in an operations team in a Fintech or SaaS company, and possess strong communication and problem-solving skills
- Bachelor's degree in Finance, Business, or related field
- Previous experience in an operations role within a Fintech or SaaS company
- A general understanding of the payments industry as well as a general understanding of FX trading and hedging
- Great communication skills, not afraid to pick up the phone to call a client to offer help when needed
- Data-driven mindset with the ability to extract and analyse data
- Strong organisational and time-management skills
- Ability to work in a team and meet tight deadlines
- Proactive problem solver with a client-centric approach
- Detail-oriented and highly self-motivated
- Proficiency in English, French is considered a plus for this position
- Understanding of Zendesk or similar customer support platforms would be appreciated
What the job involves
- As a Client Transaction Services Analyst at Kantox, you will play an important role in ensuring the smooth operation of our client transaction services team
- You will be responsible for managing incoming client queries, maintaining our customer support platform, and generally assisting clients with their requests
- Assisting and answering clients queries via our customer support app or via phone
- Collaborating with multiple teams and stakeholders to help solve a client issue or query
- Develop and maintain customer support processes and procedures with other teams and stakeholders to make sure new product roll out is supported
- Proactively chase internally on tickets and making sure that KPIs and SLAs are met
- Elaborate new Service KPIs and monitor existing ones
- Maintain the Kantox customer support platform
- Assist in transaction related tasks in scope for the team
- Helping and training clients on the usage of the Kantox suite of products
Our take
Spanish fintech company, Kantox helps corporations manage currency through automation. Founded by ex-Deloitte consultants, Kantox switched from being a currency exchange platform into a fully fledged automation and fintech software company.
Back in 2015, Kantox won the European Fintech Of The Year Award, thanks in part to its Dynamic Hedging software which manages hedging analytics, workflow, and reporting. In October 2022, investment bank BNP Paribas acquired Kantox for 120 million euros after three years of investment in the company - a shift in ownership that should bolster Kantox as markets continue to be turbulent.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2020
$8.5m
SERIES D
Aug 2017
$5.3m
SERIES C
Total funding: $32.5m
Company benefits
- Sponsored learning budget
- Pension Scheme
- Free private health insurance
- Free Spanish, English and French lessons
- Flexible working hours and intensive Friday schedule
- 25 days of annual vacation
- Hybrid work model
Company values
- Learn Everyday - Curiosity and innovation are our every day. We believe that learning and sharing are key to building an awesome team
- Solve Problems - Kantox is a place for talented people, working together to achieve greatness. We work hard to empower each other and invest in everyone
- Work hard to Excel - We want to make an impact everyday, when faced with new challenges we adapt with agility to improve and innovate
Company HQ
Spitalfields, London, UK
Articles
Leadership
Philippe Gelis
(CEO)An Investor in several companies including Dr Milou, United Gamers, Galion.exe and Emblem.
John Carbajal
(CTO)Previously Founder at Fotocodex, Technology Consultant/Software Engineer at HP, and Senior Software Engineer at Intel.
Antonio Rami
(Chief Growth Officer)Was a Consultant in Strategy & Operations for Deloitte, and an Analyst at Inveready Technology Investment Group.
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