Account Manager, Instacart
$117.5-148k
OTE
$101-111k
BASE
+ Sales Incentive Plan and new hire equity grant as well as annual refresh grants. Salary dependent on location
Online grocery marketplace and grocery tech platform
Be an early applicant
Online grocery marketplace and grocery tech platform
1001+ employees
Be an early applicant
$117.5-148k
OTE
$101-111k
BASE
+ Sales Incentive Plan and new hire equity grant as well as annual refresh grants. Salary dependent on location
1001+ employees
Company mission
To create a world where everyone has access to the food they love and have more time to enjoy it together.
Role
Who you are
- We are looking for an experienced Account Manager who can support and drive high valued performance results for Instacart’s ad products through optimizations and upsells while communicating the value of Instacart to partners
- Undergraduate college degree required (BA/BS degree in business, advertising, commerce, digital marketing or related field is preferred)
- 4-6+ years of similar work experience
- Proven track record of building strong customer relationships
- Familiarity with Microsoft Excel, Google Drive (GMail, Docs, Sheets and Slides), Salesforce and Tableau. Mode is a plus
- Knowledge of paid search, display, account management, ad serving, CPG or e-commerce
- Ability to work independently, manage multiple priorities and take initiative in a high paced environment
- Succeeds in an external facing role, confidently communicates with advertisers and key stakeholders
- High attention to detail, exceptional organizational skills and creative problem solver
- Comfortable analyzing data with the ability to interpret and tell a story in a client-facing role
What the job involves
- The Advertiser Success Team is a collaborative, empowered and solution-oriented team focused on being customer obsessed with CPG advertisers. Under the Advertiser Success Team, the Campaign Management and Account Management teams create, manage, and grow ecommerce campaigns through sharing reporting and insights with advertisers
- Collaborate with the Sales Team to build trusted CPG Client and Agency relationships
- Fluent in creating full funnel media mix strategies with alignment to partner objectives
- Lead CPG cadence calls utilizing data visualization to present a story around campaign performance
- Builds persuasive narrative to influence advertisers to implement optimization and upsell strategies to enhance campaign effectiveness
- Eloquent in objection handling with the ability to influence advertisers and set direction against multiple stakeholders
- Acts as the voice of the customer, proactively advocate product enhancements to internal stakeholders
- Serve as a product expert, has deep understanding of ad products with the ability to communicate how products operate and serve to advertisers
- Participates in cross functional projects, provides thought leadership and feedback
- Influence standards, best practices and shares learnings at the category team level
- Internally champion and provide the vision for the Quarterly Business Review; present campaign insights to CPGs with an analytical mindset
- Contributes in gap to goal planning and manages quota over multiple business units
- Troubleshoot issues with limited guidance from Manager
- Actively engage in Advertiser Success team activities including opportunities to lead projects and participate in team wide programs
Our take
Instacart is an online grocery marketplace that operates a pick-up and delivery system in the US and Canada. Unlike standard grocery shopping, Instacart sends a “personal shopper” to your local store to buy your products, who then delivers them straight to your door on the same day via their own car. The company also supplies the Instacart Platform, with services for stores encompassing eCommerce, fulfilment, in-store, ads, and insights.
The increased modernization of society has meant more than ever that consumers are looking to buy their groceries online, making space for apps like Instacart to become daily life staples for years to come. Although the company must compete with other grocery store delivery services, such as Walmart’s own, it has expanded to cover large percentages of US and Canadian households, and is now aligned with over 1,500 retail banners across more than 85,000 locations.
With an expanding partnership with Kroger, Instacart continues to demonstrate why it's a leader in the gorcery delivery space. By powering fast, reliable delivery from neary 2,700 stores and introducing tools like the AI-powered Cart Assistant, Instacart isn't just enhanceing the way millions of families shop but also shaping the future of personalized, convenient grodery expericnes. This deepening collaboration underscores Instacart's ability to drive growth and deliver value to both customers and partners.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 15 rounds)
Nov 2021
$232m
LATE VC
Mar 2021
$265m
LATE VC
Total funding: $2.9bn
Company benefits
- Wellness Tailored to You: Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
- Family Building Benefits: No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.
- Work From Home Stipend: We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
- Flexible Time Off: We all recharge differently. Take the time you need with our flexible time off policy and company-wide Self-Checkouts where we encourage everyone to sign off.
- Learning & Development: Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
- Future Planning: We have you covered as you plan for your future. 401(k) matching in the US and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
- Four Year Fill-Up: We encourage our tenured employees to take longer breaks and truly unplug by doing something they love – typically four consecutive weeks around the four year mark.
- Community Connection: Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
- Instacart Express Membership: We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.
Company HQ
The East Cut, San Francisco, CA
Leadership
Apoorva Mehta
(Co-Founder & Chairman)Studied Electrical Engineering at University of Waterloo. Worked in Fulfillment Optimisation SDE at Amazon.com before going on to co-found Instacart.
Brandon Leonardo
(Co-Founder)Interned at Cisco Systems as an IT Engineer. Later became a Senior Web Developer at Webs and then a Venture Hacker at Angel List.
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