Client Services Coordinator, Roku
$61-80k
Offers equity
Convenient and affordable TV streaming players
Job no longer available
Convenient and affordable TV streaming players
1001+ employees
Job no longer available
$61-80k
Offers equity
1001+ employees
Company mission
To provide its users with a more convenient and cost effective way of watching the programs they love.
Role
Who you are
- Strong written and verbal communication skills
- Experience presenting to external clients (e.g., wrap reports, pacing updates, or billing deliverables)
- Comfort managing tier 3 accounts end-to-end with minimal support
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with CRM software and project management tools (a plus)
- Ability to work collaboratively in a team environment
- Detail-oriented with a proactive approach to problem-solving
- Eagerness to learn and adapt in a fast-paced environment
- Strong interpersonal skills to build and maintain client relationships
What the job involves
- The Client Services Team at Roku plays a critical role in delivering top-tier service to our advertisers
- Our collaborative group partners closely with Client Services, Sales, and other cross-functional teams, including Ad Operations, Billing, Creative Ad Solutions, Deal Desk, and Data Ops, to ensure campaigns are executed flawlessly
- Our goal is to provide unmatched support to our clients while leveraging Roku's unique platform and ad products to drive meaningful results
- As an Account Coordinator for the Client Services Team, you will be an essential partner in delivering a seamless advertising experience for our clients
- You will work closely with internal teams and clients to manage campaigns from inception to completion, ensuring every aspect runs smoothly
- This role requires a proactive, detail-oriented individual with strong communication and organizational skills who is eager to learn and adapt in a dynamic, fast-paced environment
- You will have the opportunity to become an expert in Roku's tools and systems while developing a deep understanding of the media landscape and programmatic advertising
- Partner with Client Services, Sales, and cross-functional teams to deliver exceptional advertising campaign support
- Manage and master tools like SFDC/Tarmac, Roku DMP, Tableau, Prisma, and other systems critical to campaign execution
- Support campaign planning, execution, and monitoring, including creative asset QA, tag mapping, and measurement setup
- Analyze campaign performance metrics to identify trends, flag critical data to Sales and Client Services leads, and provide actionable insights to drive upselling and campaign renewals
- Develop a deep understanding of the Roku platform, ad products, and the evolving media landscape to effectively support client goals
- Monitor campaign performance and pacing, providing insights for upselling and renewals
- Troubleshoot campaign issues collaboratively with teams like Ad Operations, Billing, and Measurement
- Create post-campaign wrap reports tailored to client needs and account tiers
- Ensure accurate pipeline management and timely IO processing for seamless campaign launches
- Build and maintain strong relationships with internal teams and clients to ensure satisfaction and trust
Application process
- We ask that you remove any photos from your resume or CV before submitting your application
Our take
According to Nielsen data, the average streamer spends over seven minutes searching for something to watch. Streaming services use customers' viewing history to make suggestions, but these are limited to programs licensed for that particular service.
Roku provides an integrated streaming service that offers TV channels, movies and third-party streaming services, resulting in an all-in-one streaming platform. The service can be accessed through a variety of customized subscription packages and fees.
Roku stands out in the streaming industry by bringing many competitors together in one package. The startup provides further innovative services such as a weekly TV series named 'Roku Recommends' which uses first-party data to recommend essential viewing to users. Alongside funding filmmakers through its "Change Makers Program", Roku also acquired its own original library of shows through its acquisition of now-defunct Quibi's library in 2021. After successful collaborations with TCL and Hisense, the first in-house "Roku Television" was released in 2023, further exemplifying the streaming company's wider ambitions in the media sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2016
$45.5m
LATE VC
Nov 2015
$45.5m
SERIES H
Total funding: $247.8m
Company benefits
- Medical, wellness and financial benefits
- Unlimited paid time off policy
- Work from home opportunities
- Free snacks and access to the company fitness center
Company HQ
Newhall, San Jose, CA
Articles
Leadership
Anthony Wood
(CEO)Studied Engineering at Texas A&M before founding their first company in 1986. They held VP roles at both Adobe and Netflix.
Salary benchmarks
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