Customer Support Engineer, Starburst

Tier 2

$84-115.5k

+ Equity

SQL

AWS

Docker

Kubernetes

GCP

Python

Java

Bash

Linux

Hadoop

Azure

Spark

Junior and Mid level

San Francisco Bay Area

More information about location

1-2 days a week in office

Single-point access for data anlytics

Be an early applicant

Single-point access for data anlytics

501-1000 employees

B2BData storageAnalyticsData Integration

Be an early applicant

$84-115.5k

+ Equity

SQL

AWS

Docker

Kubernetes

GCP

Python

Java

Bash

Linux

Hadoop

Azure

Spark

Junior and Mid level

San Francisco Bay Area

More information about location

1-2 days a week in office

501-1000 employees

B2BData storageAnalyticsData Integration

Company mission

To free customers from the tyranny of data lock-in.

Job

Company

Role

Who you are

We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems
Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills
Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed
Trino encompasses a wide range of technologies, therefore, a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company
Big Data (Hadoop, Data Lakes, Spark)
Docker and Kubernetes
Cloud technologies (AWS, Azure, GCP)
Security
Authentication (LDAP, OAuth2.0)
Authorization technologies
SSL/TLS
Linux Skills
DBMS Concepts/SQL Exposure
Languages: SQL, Java, Python, Bash

What the job involves

As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries
You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products
Additionally, this role serves as a liaison to ensuring that customers receive appropriate and timely service
Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
Contribute to our customer-facing self-serve knowledge base
Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
Enthusiastically participate in ongoing personal learning including active participation in team training and development
Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers

Our take

Starburst offers a unified platform for accessing distributed data from various databases through its Trino-based query engine. This approach helps users cut infrastructure and analytics costs by providing a single point of access. As the Data Lakes market grows nearly 30% annually, Starburst is well-positioned to help businesses manage their increasingly complex data.

The company has recently gained recognition for its advanced capabilities in data management. Starburst emphasises the importance of real-time hybrid data access and robust security, especially for AI applications. Its latest report, developed in collaboration with TheCUBE Research, underscores how effective data management practices are essential for successful AI implementation.s

Key findings from the report include the critical need for real-time data access and the alignment of data strategies with AI goals. These insights highlight how Starurst's technology supports efficient AI deployment and data management.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

17% employee growth in 12 months

Glassdoor (3.3)

Company

Funding (last 2 of 4 rounds)

Feb 2022

$250m

SERIES D

Dec 2020

$100m

SERIES C

Total funding: $414m

Company benefits

Comprehensive Health Insurance Coverage
Life Insurance, Disability, and Income Protection
Employee assistance Programs
Flexible Paid Time Off
Paid Parental Leave
Remote Work Opportunties
Equity Ownership

Company HQ

Fort Point Channel Landmark District, Boston, MA

Leadership

Justin Borgman

(CEO, Chairman)

Founder and CEO of Starburst's precursor company Hadapt, which was acquired by Terdata in 2014. Served as VP & GM at Teradata before co-relaunching Hadapt as Starburst in 2017.

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