Technical Account Manager, Miro
Offers equity
More information about location
Visual workspace for innovation
Job no longer available
Visual workspace for innovation
1001+ employees
Job no longer available
Offers equity
More information about location
1001+ employees
Company mission
To empower teams to create the next big thing, powered by AI at every step of the way.
Role
Who you are
- 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
- Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
- Proven ability to lead workflow optimization, platform adoption, and change management initiatives
- Expertise in platform analytics to drive data-informed decisions and continuous improvement
- Skilled at facilitating executive-level discussions and cross-functional workshops
- Familiarity with collaboration tooling and product/service development workflows is a plus
- Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
What the job involves
- We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership
- TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers
- Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
- Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
- Provide guidance on embedding Miro into the customer’s existing systems and ways of working
- Monitor platform health, engagement, usage patterns, and feature adoption
- Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
- Equip internal champions with strategies to scale adoption across departments, regions, and teams
- Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
- Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
- Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
- You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities
Our take
Millions of employees worldwide have moved to remote working, but existing tools are holding back the potential for collaboration. Tools such as Zoom and Microsoft Teams already provide remote communication platforms to millions of users, but they generally compromise on features required to emulate the team collaboration experience.
Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. As opposed to providing an 'all-in-one' add on, Miro allows businesses to customize and integrate the tools and resources within their individual platform to cater to the team's specific requirements.
Miro’s initial strategy of offering free and discounted subscriptions and then moving to paid models has paid off. The platform currently has over 100M users and is trusted by enterprises such as VMware, Zendesk and Frog. And as part of its ongoing battle with Zoom, Miro acquired video-chat startup Around in 2022, to remain competitive in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$400m
SERIES C
Apr 2020
$50m
SERIES B
Total funding: $476.8m
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrey Khusid
(Co-Founder & CEO)Prior to Miro, they founded Vitamin Group specializing in digital technologies and multimedia projects.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 38 more jobs at Miro