Partner Success Manager, Huntress
$134-144k
OTE
80/20 split. Plus Stock options
Managed cyber security platform
Open for applications
Managed cyber security platform
501-1000 employees
Open for applications
$134-144k
OTE
80/20 split. Plus Stock options
501-1000 employees
Company mission
To shatter the barriers to enterprise-level security.
Role
Who you are
- 3+ years of experience leading teams in customer success, enablement, or account management
- A proven track record of building teams or processes from scratch—you enjoy the "blank page" stage of a project
- A direct, candid communication style and the ability to lead through transparency and trust
- Experience with data and trend analysis—you know how to turn a spreadsheet of "at-risk" accounts into a strategic plan of action
- A deep personal ownership of outcomes; you don't just manage tasks, you move the needle on company goals
- Experience in the MSP or cybersecurity space is a huge plus
- A passion for culture-building and a knack for keeping remote teams feeling like one cohesive squad
What the job involves
- Reports to: Vice President, Partner and Customer Account Management
- As the Manager of Partner Success, you aren't just managing a team—you are building a global engine from the ground up
- You will lead a newly formed squad of specialists across North America, EMEA, and APAC, ensuring our partners don't just sign up, but actually get the protection they need
- This is a role for a builder who gives a $h*t about the partner experience and won't settle for "good enough" onboarding
- You will be the architect of our playbooks, turning a strategic vision into a repeatable, global process that helps our partners win
- You’ll be the one to look past individual tickets to see the bigger picture
- By analyzing churn risk across the entire customer base, you will bubble up trends and identify where a simple process improvement can wipe out friction for thousands of partners at once
- In this role, you give more than you take by acting as a strategic partner to our sales and account management leadership
- You are outcome-obsessed, keeping your team laser-focused on hitting our 85% onboarding goal
- Managing a distributed team requires radical candor; you will build a transparent culture where feedback flows freely and silos don't exist
- Hire, lead, and coach a global team of 7–8 Partner Success Managers, fostering a high-performance culture that stays connected across time zones
- Analyze churn indicators across the entire partner base to find trends and lead process improvements that stop friction before it starts
- Design and implement the global playbooks that ensure 85% of new partners are fully set up within their first 16 days
- Partner closely with Channel Account Management leaders to identify roadblocks and ensure our enablement efforts help sales goals
- Drive the team to identify and act on "at-risk" indicators, coordinating resources to get partners back on track before they consider leaving
- Establish and track KPIs that measure the health of our partner onboarding and the impact of the enablement team
- Give consistent coaching and share best practices across the team to prevent silos and ensure a unified partner experience globally
Our take
In a world of increasingly sophisticated cyberthreats, many organizations lack the resources and expertise to defend themselves effectively. Huntress has stepped in to address this gap, delivering robust cybersecurity solutions to protect a wide range of businesses and institutions across the US business landscape.
The company offers a managed security platform, which third party resellers leverage to protect their clients from attacks. Launched in 2015, Huntress has grown well over the years, attracting plenty of investment and expanding its headcount into the hundreds.
More recently, Huntress has turned its eye to acquisitions and new product launches, as well as major international expansion. A considerable influx of funding will support these initiatives, as well as allow the company to maintain sales momentum by expanding its go-to-market efforts.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2024
$150m
SERIES D
May 2023
$60m
SERIES C
Total funding: $289.8m
Company benefits
- 100% Remote: We’ve been a remote team from day one – and we’ve got the tools, systems and processes to be successful outside of a corporate office or HQ.
- PTO & Other Leave: We offer 12 weeks of paid parental leave, along with vacation, sick time, bereavement leave, and floating holidays.
- Growth Opportunities: We’re committed to teammate development, both within and outside of Huntress – including education assistance programs like LifeLabs, hands-on training, coaching through BetterUp, and more.
- Stock Options: All full-time teammates receive stock options and benefit from the continued growth and success of the company.
- Digital Monthly Reimbursements: We offer a monthly digital reimbursement for your internet and phone – plus a new starter home office reimbursement.
- 401K Match: We offer a 5% contribution to your 401k – even if you’re not paying into it yourself.
- Health Benefits: Medical, dental, vision, life & disability insurance, pet insurance, and other benefits you’d expect from a company that cares about its team members.
Company HQ
Columbia, MD
Leadership
Kyle Hanslovan
(Co-Founder & CEO)Prior to co-founding Huntress in 2015, Kyle spent 9 years at the Air National Guard as a Cyber Warfare Operator.
Chris Bisnett
(Co-Founder & CTO)Chris is US Navy Veteran, serving for five years as a Vulnerability Analyst focused on the Department of Defense network. He then operated in a number of Senior Security Engineering roles after leaving the Navy.
John Ferrell
(Co-Founder)John spent 5 years as a Security Engineer and CNO Analyst over two spells at ManTech International, with 1 year as a Linux Systems Engineer at SPARTA in the interim. He was also a CNO Developer at StrategicIO before co-founding Huntress.
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