Senior Customer Success Manager, Workday
$113.3-170k
More information about location
Enterprise management cloud platform
Posted today
Enterprise management cloud platform
1001+ employees
Posted today
$113.3-170k
More information about location
1001+ employees
Company mission
To provide an all-in-one management cloud solution for the rapidly changing business requirements of the modern world.
Role
Who you are
- 5-10 years in Customer Success, with a proven ability to manage relationships in complex organizations, specifically within large enterprises, including Fortune 500 and Global 2000 customers
- 3-5 years experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels
Desirable
- Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred
- Consistent track record to collaborate and build positive relationships with customers including the executive level
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership
- Bachelor degree or equivalent work experience; Business or Technical degree preferred
- Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management)
- Ability to travel up to 30%
What the job involves
- The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday
- Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams
- As a Workday Customer Success Manager on the Central South team, you'll play a pivotal role in ensuring our most strategic customers realize maximum value from their Workday investments through comprehensive adoption and value engagements
- As their dedicated customer success manager, you will prioritize delivering exceptional experiences that support our customers throughout their business lifecycle
- Through regular reviews and engagements, you will ensure your customers realize value and uncover adoption opportunities
- Focused on high-touch, curated experiences for Workday’s most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
- Acting as a strategic partner with insights into customer’s objectives and driving product adoption by aligning Workday's features and functionality with customers' overall business needs
- Ability to understand and identify Workday services and offerings and how they help meet customer’s objectives leading to upsell opportunities
- Works on a diverse scope of situations where data analysis requires evaluation of to prioritize and drive resolution
- Acting as a liaison between product management and the customer with a focus on communicating the Workday Roadmap and how this will influence customer activities
- Collaborating cross functionally with account team members to create a seamless & optimal customer experience
- Creating customer champions and advocates
- Expected results within 3-6 months:
- A proficient knowledge of Workday products, services and offerings
- Self-sufficient management of a portfolio of 15 customers in the Central/South region of the United States
- Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities
- Manage and establish customer relationships including key executives and decision makers
- Timely execution of customer success engagements
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
Workday has acquired and paired up with many other companies to keep expanding its offering. In 2021, it purchased the employee feedback platform Peakon in response to the growing need for managers to be able to survey workers and collect satisfaction data without face-to-face meetings. The company has also bought and developed many financial tools and HR management tools.
The company’s goal is to provide end-to-end back office services and while there are other providers, such as UKG Pro and Ceridian HCM, Workday’s broad offering helps them to stand out. Though it faced a tough global market in 2023 and has shed some of its headcount, Workday has seen a 6.5% gain in value in the first quarter of 2024. It is now focusing on growth and developing the AI capabilities of its platform. .
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company benefits
- Company equity
- Vision and dental insurance
- Work from home opportunities
- Health insurance
- Virtual primary care
- Flexible time-off policy
- Global mental health resources
- Global dedicated on-site clinical counselors
- Global well-being days
- $25k fertility/family planning benefits
- North Star financial wellness
- Retirement funds and matching
- 401k plan
- On-site health clinic (Pleasanton office)
Company HQ
Pleasanton, CA
Leadership
Aneel Bhusri
(CEO)Worked for Morgan Stanley for 3 years and took a Stanford MBA, before spending almost 6 years at Oracle as SVP. Co-founded Workday in 2005 while working as a Greylock Advisory Partner.
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