Senior Director of Product Management, ServiceNow
CPQ
$250.2-437.9k
+ Equity for eligible roles + Variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$250.2-437.9k
+ Equity for eligible roles + Variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- We're looking for an experienced product leader that wants to apply disruptive thinking to the way people view front and back office applications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 8+ years of experience building CRM and enterprise software products (e.g. salesforce automation, CPQ, order management, PRM, eCommerce, subscription management)
- Exposure to building AI-driven product capabilities is a strong plus
- Experience building software products on a platform
- Excellent prioritization skills with the ability to say “no” while driving clarity on “why.”
- Proven ability to transform requirements into roadmaps, balancing strategy with execution
- Strong written and verbal communication skills to internal and external audiences including senior executives and sponsors
- Curiosity about customer needs and a track record of building customer-centric solutions
- Experience with Agile/Scrum practices; certification not required
- Ability to think critically, thrive in ambiguity, and influence without authority
- Willingness to travel
What the job involves
- We are currently looking for a Senior Director, Inbound Product Manager focused on Configure Price Quote for our Sales CRM business
- This role will include the full scope of product management from vision, product strategy (with a focus on AI everywhere), roadmap, execution, and support of GTM through adoption and customer success
- The CPQ product is part of the CRM and Industry business unit at ServiceNow
- This role works and collaborates cross functionally with Design, Research, Engineering, Content, Outbound PM, Product Marketing, Solutions Sales and other Product leaders to define and build the capabilities to power the next generation of the CRM and Industry Agentic AI solutions
- The Senior Director will lead product strategy and inbound product management
- You will also work cross-functionally with Engineering, Product Design, Research, Outbound Product Management, Support, Training, Product Marketing, and Sales
- Research and discover customer pain points, problems and use cases that can be solved by CRM and Industry solutions. Explicitly document use cases and detailed requirements including customer examples
- Develop business cases for investment and present recommendations to senior leadership to inform product strategy and roadmap
- Adopt an AI first approach to solve real problems and drive value for our customers
- Build and refine a backlog of validated ideas into clear MVPs and differentiated capabilities
- Explore inorganic approaches (e.g., partnerships, integrations, acquisitions) that accelerate value delivery
- Partner with engineering and UX to bring CRM agentic workflows to life
- Write clear and actionable product requirements and solution designs that efficiently and accurately inform design and development
- Validate designs and prototypes with customers and partners
- Collaborate with other ServiceNow product teams on cross-dependencies
- Manage and track release execution, manage risks, and ensure high-quality delivery
- Collaborate with outbound PMs to define enablement strategy and content
- Partner with marketing, enablement, and customer success to drive adoption
- Develop collateral and positioning that define the “whole product/solution.”
- Support pricing, packaging, and licensing strategies in collaboration with GTM teams
- Work closely with Outbound PM and Customer Success to facilitate Customer Advisory Board (CAB) and Product Advisory Council (PAC) Meetings
- Drive design partnerships with strategic customers across industry verticals
- Engage with sales reps, managers, and operations teams to champion the product and to understand how it is used in the field
- Identify GTM and customer adoption challenges
- Act as the voice of customer throughout the product lifecycle
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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